Auto Service Writer
2 months ago
Canadian Tire North is currently hiring an **Automotive Service Writer**. Open availability required. Our Service Centre hours are 8am-6pm Monday-Friday, 8am-5pm Saturdays, and 9am-5pm Sundays. All applicants must have automotive experience.
The Service Writer works in a fast-paced Automotive Service Centre environment communicating directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.
**Responsibility and Tasks**
- Provide excellent customer service by understanding customer needs, responding to their inquiries, managing their concerns and problems and providing them with complete solution
- Estimate cost and time for service and repairs needs, complete and review repair orders with customers and ensure vehicle is delivered on time
- Act as a liaison between customers and technicians and manage the status of work orders
- Schedule service and repair appointments
- Operate computerized work order systems
- Engage in learning activities and coaching to improve their own abilities
- Comply with company, store and department policies and health & safety program and regulations
- Complete other tasks, as required.
**Requirements & Competencies**
- Knowledge of market trends in the automotive service industry
- Knowledge and understanding of mechanical components of automobiles
- Ability to work effectively with auto parts ordering systems and computerized work order systems
- Basic math and keyboarding skills
- Valid driver’s license for province of employment
- Strong communication skills, ability to listen carefully and give precise instructions
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers
- Ability to plan, organize, delegate and follow-up on daily tasks
- Ability to resolve problems and make decisions
- Ability to work in a team environment to achieve common goals
- Ability to adapt and cope with pressure
- Good working knowledge of CoStar is an asset
- Experience in a similar role, in a Canadian Tire Auto Service, is considered an asset
**Physical Demands and Working Conditions**
In compliance with the store’s Health and Safety Policies and Procedures:
- Stand/walk for 8 hours.
- Lift and/or carry of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lift and turn repeatedly throughout the shift.
- Lift above the shoulder, from floor to shoulder and floor to waist.
- Ability to go up and down a ladder while carrying merchandise.
- Walk and carry things at the same time and push/pull, as required.
- Twist, turn, reach and work above shoulder level.
**Job Types**: Full-time, Permanent
Pay: From $15.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- Profit sharing
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application question(s):
- What is your availability?
**Experience**:
- Automotive: 1 year (preferred)
Work Location: In person
-
Service Writer
2 months ago
Lethbridge, Canada Rocky Mountain Equipment Full time**JOB TITLE**:Service Writer **POSITION TYPE**:Permanent, Full-Time **BRANCH: Lethbridge**, AB** **REPORTING TO**:Service Sales Manager The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists...
-
Service Writer
5 months ago
Lethbridge, Canada Diesel Tech Services Full timeDiesel Tech Services is hiring for a service writer in a heavy duty mechanic environment. Responsibilities include: - customer service - communicating with customers, scheduling appointments, approving repairs, etc. - assigning techs to jobs - communicating with techs on work orders, repairs etc. - documenting repairs, invoicing customers -open, amend and...
-
Customer Service Representative
2 weeks ago
Lethbridge, Canada Fix Auto - Lethbridge Full time**_Are you an Administrative Professional with exceptional customer service skills looking for an opportunity to be part of a great team in a busy collision center? _** **_Do you want opportunity to learn and develop so you can grow your career? _** If you answered yes, to any of these questions, Fix Auto is the place for you! We are looking for a...
-
Auto Body Estimator
4 days ago
Lethbridge, Canada Coulee Collision Full timeJob Summary: **Responsibilities**: - Assess and estimate the cost of vehicle repairs - Communicate with customers regarding repair details and cost breakdown - Collaborate with auto body mechanics to ensure accurate repairs - Working with insurance companies to ensure accurate repairs - Provide exceptional customer service throughout the estimation and...
-
Technical Writer
2 months ago
Lethbridge, Canada 1st Choice Savings and Credit Union Ltd Full time**About us** 1stChoice Savings is a full-service financial institution and cooperative serving approximately 18,500 members through a network of 5 branch locations in Southern Alberta. With assets under administration of $950 million, 1st Choice Savings is a financially strong Credit Union with promising potential for continued growth. The organization...
-
Full Time Local Delivery Driver, Auto Body Supplies
6 months ago
Lethbridge, Canada Global Auto Body Supplies Ltd. Full timeLOOKING FOR FULL TIME DELIVERY DRIVER Global Auto Body Supplies is in need of a full time (8-5 Monday to Friday) local delivery driver to handle deliveries for our Lethbridge location We have a branded delivery truck that our driver would be using (EVERYTHING IS PROVIDED). The Driver will be delivering smaller customer orders of parts and supplies, and...
-
Parts Technician
2 months ago
Lethbridge, Canada Auto Value Auto Parts Full timeExcellent customer service, problem solving, and communication skills - Positive attitude and continued desire to grow and learn both personally and professionally - You have achieved your Journeyman Parts Ticket, are currently a parts Apprentice, or you have a desire to begin the program - Parts counter experience and/or related automotive experience As a...
-
Collision Estimator
1 week ago
Lethbridge, Canada Fix Auto - Lethbridge Full time**_Are you an experienced collision estimator who can balance your technical knowledge with empathy to help customers navigate the complexities of collision repair? _** **_ Are you looking for a rewarding career where your skills in vehicle damage assessment make a real difference? _** If you are looking for a refreshing change, Fix Auto Lethbridge is the...
-
Apprentice Rv Service Technician
6 months ago
Lethbridge, Canada Four Seasons Sales Full time**Who we are**: Four Seasons Sales is Canada’s fastest growing RV dealer group with locations in Winnipeg, Virden, Regina, and Medicine Hat. Four Seasons carries travel trailers, fifth wheels, and toy haulers from all of North America’s top manufacturers. In addition, Four Seasons also runs the most comprehensive Emergency Road Service program in the...
-
Customer Service Receptionist/appointment
3 days ago
Lethbridge, Canada The Gary Moe Auto Group Full time**About Us**: Join our dynamic team at The Gary Moe Auto Group, where customer service meets excellence! We’re passionate about delivering top-notch automotive services and building lasting relationships with our clients. As a Service Appointment Coordinator/Receptionist, you’ll play a vital role in keeping our operations running smoothly while providing...
-
Automotive Service Advisor
3 weeks ago
Lethbridge, Canada The Gary Moe Auto Group Full timeAs a key member of the **Gary Moe Auto Group **team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and guiding the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor...
-
Service Writer/advisor
5 months ago
Lethbridge, Canada PARTS FOR TRUCKS Full time_**Fleet Brake Parts and Service ( a division of Parts for Trucks) **_is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership,...
-
Service Adviser
6 months ago
Lethbridge, Canada Northside Auto Full timeOverview: **Duties**: - Greet customers and assist them with their service needs - Listen to customers' concerns and accurately document issues - Provide recommendations based on mechanical knowledge and dealership guidelines - Upsell additional services or products to enhance the customer experience - Coordinate with the service team to ensure timely...
-
Express Service Consultant
6 days ago
Lethbridge, Canada Bridge City Chrysler Full timeDo you have a knack for providing excellent customer service and a love for vehicles? If you answered “Yes” to this question, Bridge City has the opportunity for you! As an Express Service Consultant, you'll be the friendly face that welcomes our Service Customers, guiding them through their basic vehicle maintenance needs. You'll act as the crucial...
-
Office Administrator
6 months ago
Lethbridge, Canada My Automotive Full time**REPOSTED DUE TO CHANGES IN POSITION AND REQUIREMENTS. IF YOU HAVE PREVIOUSLY APPLIED AND REMAIN INTERESTED, PLEASE RE APPLY** My Automotive is hiring for the role of Office Administration/Service Advisor. Come joining our award winning team and see what we are all about. Serving Southern Alberta since 1990, we are a full service Auto repair facility that...
-
Service Consultant
5 months ago
Lethbridge, Canada Bridge City Chrysler Full time**Are You**: - A driven and customer-focused Individual looking to make the move to a dealership with an energetic and supportive team? - Looking for a FUN and enjoyable place to come to work? - Looking for a company that treats you like family and makes a positive contribution to your career and community? If you answered yes to the above questions,...
-
Service Advisor
2 weeks ago
Lethbridge, Canada Davis GMC Buick - Lethbridge Full time**Are you experienced in the automotive industry with a strong customer focus looking to make a move to a dealership that offers a fun and engaging environment?**: - ** Have you been waiting for the perfect opportunity to join one of the best dealerships in the industry that also cares about you and our community?** **Why You BELONG at Davis**: -...
-
Inside Sales Representative
2 months ago
Lethbridge, Canada Fountain Tire Full timeOverview: **Fountain Tire Lethbridge North, **an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an **Inside Sales Representative/Service Writer.** At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits: **What is in it for...
-
Lower Service Technician
5 months ago
Lethbridge, Canada Mr. Lube Full time**Ready for a Change?** Named one of Canada’s Best Managed Companies & 10 Most Admired Corporate Cultures, Mr. Lube offers a fun work environment, competitive wages, and the best paid training and advancement program in the industry for our employees! **Lower Service Technicians** - A desire for a long term career with growth potential - Previous...
-
Automotive Service Advisor
3 weeks ago
Lethbridge, Canada The Gary Moe Auto Group Full time'''Duties''' - Greet customers and provide excellent customer service in a dealership setting - Listen to customer concerns and accurately document them - Conduct vehicle inspections and identify necessary repairs or maintenance - Provide detailed explanations of recommended services and associated costs - Upsell additional services or products based on...