Customer Service Representative

3 weeks ago


Lethbridge, Canada Fix Auto - Lethbridge Full time

**_Are you an Administrative Professional with exceptional customer service skills looking for an opportunity to be part of a great team in a busy collision center? _**

**_Do you want opportunity to learn and develop so you can grow your career? _**

If you answered yes, to any of these questions, Fix Auto is the place for you

We are looking for a passionate and committed Customer Service Representative to join our team in Lethbridge. At Fix Auto, we are committed to delivering the highest degree of customer satisfaction through superior workmanship and service. As our customer service representative, you will be the face of our company and play a critical role in our customer satisfaction.

**Responsibilities**:

- Complete booking for estimates and vehicle repairs.
- Work closely with estimators and production managers to ensure repair orders are correct and submitted to Insurance companies for payment.
- Effectively support front office operations and various departments in the collision centre.
- Other duties as assigned.

**Our Ideal Requirements**:

- Experience in private or public insurance or the collision industry is considered an asset, but not required.
- Exceptional customer service and communication skills with the ability to provide service that is fast, easy, caring, right and clear.
- Superior interpersonal skills with the ability to adapt your approach to different personalities.
- Excellent organizational skills to be able to maintain and manage our courtesy vehicle fleet.
- A team player with a positive attitude who is able to work in a fast-paced environment.
- A valid Driver’s license.

**Why our Employees CHOOSE Fix Auto Lethbridge**:

- Competitive compensation plan and industry-leading benefits.
- Short
- and Long-Term Disability benefits so that you have income support in the event you become unwell.
- Employer-matched RRSP plan to assist you in planning for the future.
- Legend Awards program so that you can travel on us, starting at 5 years
- Opportunity for training, development, and career growth within Fix Auto.
- Support from management, and other team members to help you succeed.
- We are passionate about the work we do and our employees.
- We are busy year-round, with a lot of work as a result of our strong insurance partner relationships.



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