Technical Writer

**About us**

1stChoice Savings is a full-service financial institution and cooperative serving approximately 18,500 members through a network of 5 branch locations in Southern Alberta. With assets under administration of $950 million, 1st Choice Savings is a financially strong Credit Union with promising potential for continued growth. The organization follows a corporate purpose and guiding principles where the goal is putting the members financial well-being first, above all else.

**The Position**:_- Technical Writer_

The purpose of the Technical Writer is to create and write technical documentation including procedures, user manuals, job aids, policies, training material to support the end user of the organization. This person would be accountable to the accuracy of content and present it in a clear, concise, and easy to follow format while ensuring adherence to industry and regulatory guidelines.

This individual will collaborate with key stakeholders and would be accountable for the research, planning, and writing of operational procedures, policies, user guides, and training material.

**Key Responsibilities**:

- Write easy-to-understand documents (user guides, FAQ, quick start guides, knowledge base documentation, procedures, etc.)
- Create, update and manage business operating procedures, manuals, and policies.
- Ability to create clear, concise, and accurate technical documentation that is easy to understand for a variety of audiences, including end-users where experience may be mínimal or high-level experience.
- Create and update technical illustrations, graphics, and job aids as needed.
- Ensuring that documentation meets the company’s standards for quality, style, and format and is consistent across all documents.
- Establish and maintain templates to ensure consistency and alignment with digital and printed documents.
- Organizing and maintain documentation using version control systems and document management tools.
- Managing documentation projects from start to finish, including planning, writing, editing, and publishing.
- Reviewing and editing documents written by others to ensure accuracy, completeness, and consistency.
- Collaborate with key stakeholders to maintain and improve a document control and management system.
- Work in close collaboration and alignment with Change Management Specialist and Training & Development Specialist on multiple projects.

**Qualifications**:

- Ability to build a strong rapport with key stakeholders.
- Exceptional writing and editing skills with the ability to create clear, concise, and engaging content.
- Strong attention to detail and well organized with the ability to manage multiple projects simultaneously while maintaining project delivery dates by prioritizing.
- Strong writing skills with a background in research and complying with data governance.
- Demonstrated editing skills including proficiency with spelling, grammar, formatting, punctuation, and sentence structure.
- Experience in Financial Institutions would be considered an asset.
- Technical writing experience, completion of a Technical Writing certificate, post-secondary education in English, Communications, Journalism or related field.

**For further information on this opportunity or to submit a resume and cover letter, please contact**:
Lily Harms

Associate People Development

(403) 320-4600

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lethbridge, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- technical writing: 1 year (preferred)

Work Location: In person