Service Consultant

5 months ago

Lethbridge, Canada Bridge City Chrysler Full time

**Are You**:

- A driven and customer-focused Individual looking to make the move to a dealership with an energetic and supportive team?
- Looking for a FUN and enjoyable place to come to work?
- Looking for a company that treats you like family and makes a positive contribution to your career and community?

If you answered yes to the above questions, **Bridge City Chrysler** has the perfect position for you

We are seeking our next great team member to join our Service Department as a **Service Consultant**. The Service Consultant is the liaison between the customer and the automotive service technician. They use their active listening skills to understand the customer's needs and provide recommendations so the customer's vehicle can operate in an efficient and safe manner. Depending on experience Service Consultants can expect to make $85,000 + a year at our dealership.

**Why You BELONG at Bridge City Chrysler**:

- Competitive compensation plan that offers a base salary plus bonus
- Industry-leading benefits including health, dental, orthodontic, paramedical services, and Short-Term and Long-Term Disability Benefits so you have income support in the event you become unwell.
- Your choice between a healthcare spending account or a wellness account after two years of employment.
- Employer Matched RRSP plan and Travel Rewards Program
- A stable, family-owned business that takes pride in being involved in the community.
- Ongoing support, training and development opportunities.
- Career advancement - We develop our team and promote from within
- Group-wide employee pricing discount program on vehicles, service and parts

**Key Job Responsibilities**:

- Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
- Complete walk around inspections and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
- Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
- Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have
- Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

**Experience and Skillset**:

- 2+ years of experience as a Service Consultant within the auto industry is preferred. Bonus points for those with Chrysler training.
- Exceptional customer service and verbal communication skills to develop relationships to ensure customer loyalty.
- Strong written communication skills to accurately detail customer concerns in each work order
- Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding is considered an asset
- The capability of working independently, managing your time and workflow and have the ability to work congenially with other team members.
- Proven time management and organizational skills with the ability to manage multiple demands.
- Valid Driver’s License

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