Crew Accommodation Agent

6 days ago

Toronto, Canada FLEETCOR Full time

**Essential duties and responsibilities**:

- Book hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
- Handle emergency relocations of crews that occur last minute with the Supervisor on shift
- Work closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
- Communicate with internal departments and management to resolve problems and expedite work.
- Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
- Effectively utilize all tools and technology to process, track and report transactions
- Source for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out.
- In case of only having non-compliant options, ensure the process to obtain approvals is followed recorded in the system as evidence.
- Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
- Maintain an environment of positiveness, open and respectful communication, and professional behavior with a “CAN DO” attitude.
- Report any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
- Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
- Support Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
- Works on special projects and other duties as assigned.

**Job Requirements**:

- Excellent interpersonal and client relationship skills
- Strong organizational and multi-tasking skills.
- Strong writing, communication, and negotiation skills.
- Ability to work independently and as a contributing team member.
- Ability to interact with clients and business partners both electronically and via telephone.
- Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
- Excellent PC skills.
- Available to work shift work and willingness to work long hours during irregular operations.
- Flexibility to adjust working schedules and shifts as per Operations requirements (notified in advanced)
- Reliable internet connection to potentially work from home and Quiet home-work environment

**Qualifications**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
- Fluent in English and Japanese is required. Additional language is a plus
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
- Experience of hotel/travel industry experience is highly preferred, but not required.
- Customer service or Call center experience is highly preferred, but not required.

**About the Company**:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

**FLEETCOR enjoys global recognition including**:

- Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World’s Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row
- Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in Ameri

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