Client Care Specialist

7 months ago

London, Canada Abell Pest Control Inc. Full time

**Exciting Sales-Focused Opportunity with Abell Pest Control**

Are you ready to unleash your sales prowess while providing exceptional customer service? Join our dynamic team at Abell Pest Control as a Customer Sales Specialist As the frontline representative, you'll play a pivotal role in securing sales and scheduling services, all while enjoying a rewarding commission structure.

**What Sets Us Apart**:
We're not your average administrative role. Our unique commission structure sets us apart from the rest. You'll enjoy the excitement of sales combined with the satisfaction of customer service, all while reaping the benefits of a competitive commission scheme that rewards your hard work.

**Key Responsibilities**:

- **Sales Champion**: Answer incoming calls with finesse, focusing on closing residential sales and booking services.
- **Data Dynamo**: Handle Route Managers' data entry tasks, including reports, contracts, Electronic Site Management (ESM), and more.
- **Financial Facilitator**: Manage bank deposits for received checks and credit card payments, ensuring seamless processes.
- **Resolution Expert**: Tackle residential account issues head-on, ensuring our clients are delighted with solutions.
- **Master Organizer**: Maintain organized customer files and up-to-date filing systems.
- **Scheduling Savvy**: Coordinate Route Managers' one-time work and home services, ensuring follow-up for customer satisfaction.
- **Month-End Maestro**: Play a pivotal role in completing month-end tasks.
- **Tag Tracker**: Keep an eye on missing tag reports, ensuring nothing falls through the cracks.
- **Supply Sourcer**: Order office supplies, keeping everything running smoothly.
- **Chain Account Extraordinaire**: Handle chain account functions, including reporting, scoring, and procedural knowledge.
- **Team Support**: Provide assistance to branch staff as directed by the Branch Manager.

**Desired Skills and Experience**:

- **Customer-Centric**: Bring one or more years of customer service experience to the table.
- **Communication Guru**: Possess excellent written and verbal communication skills, fostering positive interactions.
- **Tech-Savvy**: Comfortably use various hardware and software tools to streamline tasks.
- **Sales Enthusiast**: Inside sales experience is a bonus, showcasing your ability to convert leads.
- **Organization Prodigy**: Exhibit strong organizational skills, ensuring no detail is overlooked.
- **Collaborative Spirit**: Thrive as a team player, collaborating seamlessly with colleagues.
- **Precision-Minded**: Pay exceptional attention to detail, maintaining a high level of accuracy in all tasks.

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