Quality Improvement Specialist, Patient Experience

2 weeks ago

Toronto, Canada North York General Hospital Full time

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Quality Improvement Specialist, Patient Experience and Quality Team
On a practical level, you will

Provide expert level QI knowledge and leads capacity building in QI methodology (Lean, Six Sigma and Optimization) across the organization to build a culture of sustainable improvement

Provides leadership and expertise in integrating design-based approaches into the QI strategy at NYGH

Facilitate and manage QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods

Lead Quality Improvement Plan (QIP) process, monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams

Support the development of a coordinated, seamless, and integrated health system

Offers training and builds capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.

Participates in development of department’s annual goals & objectives, monthly meetings which may impact operations and/or support department or corporate initiatives.

Build trust with staff and peers through excellence, respect, integrity, and compassion.

Be a champion for People
- Centred Care with an unrelenting focus on improving experience for patients, families, staff, and physicians at NYGH and enabling change through co-design.

**Qualifications**:
Bachelor’s degree in Healthcare Administration, Engineering, or current registration with a health professional regulatory body. Master’s degree preferred.

A minimum 5 years’ experience in continuous process improvement

Expertise in Lean and Six Sigma Methodologies and tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement

Expertise in design-based approaches to change e.g.) Design Thinking, Service Design, Experience Based Co-Design.

Health care / hospital experience beneficial

**Advanced MS Office**: Excel, Access, PowerPoint, Visio, Word. Miro/Mural knowledge and asset.
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular Position with 8-hour shifts, Days Shifts in the Patient Experience and Quality Team Department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca

**FOR EXTERNAL APPLICANTS ONLY**: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department
How to Apply

Think you're the right person for the job? Here's your first chance to show us why:
Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

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