Senior Specialist, Patient and Provider Experience

3 weeks ago

Toronto, Ontario, Canada Ontario Health Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.

Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.

How we work together is reflected through our five values:
integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us.

Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day

Health care spending account

Premium defined benefit pension plan

3 personal days and 2 float days annually

Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.

Career development opportunities

A collaborative values-based team culture

Wellness programs

A hybrid working model

Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.


The Senior Specialist is an integral member of the Patient and Provider Experience program within Person-Centred Care and plays an essential role leading the development, planning and evaluation of Person Reported Measurement (PRM) initiatives within the Population Health and Value Based Systems Portfolio.

This role will collaborate closely with internal program and external stakeholders to prepare presentations/reports/briefing notes/etc., organize and facilitate meetings, manage project timelines as well as other assigned activities.

This role will support ongoing, well-established, and new areas of work focused on patient and provider experience and engagement as well as contribute to health system performance reporting.


Here is what you will be doing:
Support the Population Health and Value Based Health System portfolio, Ontario Health Teams and other entities with patient, client, resident, caregiver, community and provider experience activities including patient reported measurement in collaboration with internal and external partners

Foster and support relationships with key partners within Ontario Health and with such external partners, such as the Ministry of Health and Ontario Health Teams

Support alignment and implementation of provincial, regional, digital, and clinical standards and guidelines, as appropriate

Work closely with the Communications and Engagement portfolio and other internal teams to coordinate and support patient, client, resident, caregiver, community and provider engagement activities

Advise internal teams on incorporating person-centred care principles into health service design and delivery

Collaborate with internal and external stakeholders on development of public-facing communications

Collect and synthesize input from a wide range of stakeholders using a variety of collection methods

Advise and update management teams on a regular basis, including challenges, risks and opportunities

Organize routine and ad-hoc meetings with health system partners and other key stakeholders (i.e., clinicians)

Plan, lead, and execute several medium-to-large scale projects/quality initiatives

Actively manage projects, including identifying and effectively communicating with relevant stakeholders, managing project documentation and work plans, driving agendas, and providing input in a collaborative setting

Develop needs assessments, evaluations, jurisdictional scans, briefing notes, options analyses, and impact assessments to create program policies and guidance.

Develop and present material using excellent written and verbal communication skills

Here is what you will need to be successful:

Education and Experience

A relevant Bachelor's Degree is required and a Master's Degree is preferred in a related discipline (Health Administration, Business Administration, Public Health, Social Science etc.)

Two to five years of overall working experience including experience working in the healthcare sector in large-scale system improvement or evaluation

Knowledge of PRM; Patient Reported Experience and Outcomes Measurement (PREMS and PROMs) and experience with supporting the collection, reporting and utilization of PRM data to inform quality improvement

Experience with patient, client, resident, caregiver, community and provider engagement

Experience in survey design and methodology preferred

Experience in facilitating interviews and focus groups then analyzing qualitative data preferred

Experience in evaluation preferred

Experience conducting literature reviews and environmental scans an asset

Experience with development of public-facing communication and resource materials

Health care provider experience is considered an asset

Knowledge and Skills

Knowledge of person-centred care principles

Knowledge of population health and health equity principles including social determinants of health

An understanding of Ontario's health care system

Proficiency in the Microsoft Office suite including Word, Excel, PowerPoint and SharePoint

Demonstrated ability to work as an effective and enthusiastic team player

Familiarity with experience measurement strategies including surveys, interviews, and focus groups

Demonstrated ability to foster relationships with key stakeholders to establish trust, credibility, and respect and clearly articulate key messages that resonate across different stakeholder groups and audiences

Excellent writing skills including the ability to prepare briefing notes, reports, and business presentations

Excellent oral skills including ability to create and deliver effective presentations and answer questions

Demonstrated ability to work under direction of senior staff, but with minimal supervision (self-starter)

Demonstrated ability to manage multiple concurrent projects and prioritize assignments to meet strict deadlines

Attributes

Excellent interpersonal and communication skills to effectively engage a focused group of stakeholders

Strong active listening skills and ability to communicate sensitively with a range of people

Strong problem solving, analytic and decision-making skills and demonstrated ability to complete complex and detail-oriented activities

Strong facilitation skills and effective critical and strategic thinking abilities

Strong relationship building skills, with demonstrated experience engaging and building relationships and consensus-building amongst diverse stakeholders

Support the advancement of equity, inclusion, and diversity across the Ontario health system

Employment Type:
Permanent Full Time

Salary Band: 5

Location:
Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date:
October 25, 2023


Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.


We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.


Note:
As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19.

If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code.

Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health.

If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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