Experience & Engagement Specialist

2 weeks ago

Toronto, Canada St. Michael's Hospital Full time

**Position Profile**:
The Care Experience department supports the organization’s commitment to providing the best care experiences for our patients and families and promoting care and service that reflects the organization’s Mission and Values. This is accomplished through consistent support to programs and departments in understanding the care experience of patients and families and ensuring ongoing improvement across the organization. The Experience and Engagement Specialist supports the organization in understanding the care experience of patients and families, leading the patient and family partner program and supporting staff, physicians and learners in partnering with patient and family partners to achieve the organization’s care experience priorities.

**Main Responsibilities**:
The Experience and Engagement Specialist is responsible for building internal capacity through strong leadership and engagement of staff, physicians and learners to bring the voice and input of patients, residents and caregivers to improve the overall care experience. In this role the Experience and Engagement Specialist builds partnerships with Patient and Family Partners (PFPs) across the hospital. Key activities include supporting patient and family partner involvement in corporate and program based councils and committees, managing care experience improvement projects, facilitating the engagement of PFPs in other hospital committees and projects and managing all operational activities with PFPs including onboarding, continuous coaching and support, resolution of concerns and education. Additionally, this role supports organization wide initiatives impacting the care experience including staff engagement, policy development, interpreter services and compliance with accreditation standards.

**Qualifications**:

- Bachelor’s degree required; Masters in health related field preferred.
- Experience working in health care for a minimum of five (5) years;
- Excellent knowledge of the healthcare environment;
- Excellent project management knowledge and skills;
- Excellent mediation, conflict resolution and negotiation skills with the ability and confidence to collaborate with all levels of medical and management staff;
- Strong database management skills and ability to perform data analysis;
- Demonstrated knowledge and commitment to anti-racism, equity and social accountability;
- Demonstrated experience with recognizing and responding to changing needs of key stakeholders including patients and staff;
- Demonstrated understanding of health literacy;
- Strong organizational skills with demonstrated attention to detail to meet the demanding challenges in a timely fashion;
- Demonstrated commitment to and understanding of the Mission and Values of the hospital;
- Demonstrated success in motivating, establishing, leading and maintaining positive change;
- Ability to deal with multiple complex issues and manage multiple priorities;
- Self-directed and strong collaborative skills;
- Familiarity with the following legislations:

- Excellent Care for All Act;
- Public Hospitals Act;
- Health Care Consent Act;
- Substitute Decisions Act;
- Mental Health Act;
- Privacy of Health Information Act.

  • Customer Engagement Specialist

    2 hours ago

    Toronto, Canada Novartis Full time

    391905BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist Locations: Toronto - South West Ontario #LI-Hybrid About the role: 90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part...

  • Specialist, Volunteer Engagement and Strategic

    4 days ago

    Toronto, Canada CNIB Foundation Full time

    **Specialist, Volunteer Engagement and Strategic Projects**: CNIB invites you to build a career as unique as you! We are currently searching for a Specialist, Volunteer Engagement and Strategic Projects! Reporting to the Director Community Engagement & Inclusion, the Specialist of Volunteer Engagement and Special Projects will provide partner-facing project...

  • Customer Experience Specialist

    3 hours ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...

  • Customer Experience Specialist

    2 hours ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...

  • Mentor Engagement Specialist

    16 hours ago

    Toronto, Canada Big Brothers Big Sisters of Toronto Full time

    At Big Brothers Big Sisters Toronto (BBBST), our vision is to build thriving communities by empowering lives through mentorship. **Reports to**: Manager, Community Engagement **Main Objective**: The Mentor Engagement Specialist will work with the Community Engagement team to engage and recruit volunteers to reduce the significant number of children and...

  • Senior Specialist, Stakeholder Engagement

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Canada Health Infoway Full time

    Senior Specialist, Stakeholder Engagement Summary Posting Date: March 13, 2024 Position Title: Senior Specialist, Stakeholder Engagement Department: Public Affairs, Office of the CEO Report to: Manager, Public Affairs & Operations Location: Toronto/Virtual Overview At Canada Health Infoway (Infoway) we believe a more connected and collaborative...

  • Customer Experience Specialist

    2 days ago

    Toronto, Canada Little Dribblers Inc. Full time

    **Little Dribblers** - _The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! _ Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage...

  • Senior Specialist, Stakeholder Engagement

    2 weeks ago

    Old Toronto, Canada Canada Health Infoway Full time

    Senior Specialist, Stakeholder EngagementSummaryPosting Date: March 13, 2024Position Title: Senior Specialist, Stakeholder EngagementDepartment: Public Affairs, Office of the CEOReport to: Manager, Public Affairs & OperationsLocation: Toronto/VirtualOverviewAt Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier...

  • Senior Specialist, Stakeholder Engagement

    1 week ago

    Old Toronto, Canada Canada Health Infoway Full time

    Senior Specialist, Stakeholder EngagementSummaryPosting Date: March 13, 2024Position Title: Senior Specialist, Stakeholder EngagementDepartment: Public Affairs, Office of the CEOReport to: Manager, Public Affairs & OperationsLocation: Toronto/VirtualOverviewAt Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier...

  • Senior Specialist, Stakeholder Engagement

    1 week ago

    Old Toronto, Canada Canada Health Infoway Full time

    Senior Specialist, Stakeholder EngagementSummaryPosting Date: March 13, 2024Position Title: Senior Specialist, Stakeholder EngagementDepartment: Public Affairs, Office of the CEOReport to: Manager, Public Affairs & OperationsLocation: Toronto/VirtualOverviewAt Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier...

  • Customer Experience Specialist

    9 hours ago

    Toronto, Canada Little Dribblers Full time

    Little Dribblers- The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin!Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with our...

  • Colleague Engagement Specialist

    7 days ago

    Toronto, Canada TD Bank Full time

    404900BR Insurance Toronto, ON March 31, 2023 Company Overview Department Overview TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto...

  • Employer Strategy and Engagement Specialist

    2 days ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:03/09/2023 **Req ID**: 30162 **Faculty/Division**: VP & Provost **Department**: Career Centre **Campus**: St. George (Downtown Toronto) **Position Number**: 00051799 **Description**: **About us**: Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find...

  • Digital Community Engagement Specialist

    5 days ago

    Toronto, Canada Kababayan Multicultural Centre Full time

    **Job Posting**: Digital Community Engagement Specialist (Part-Time) **Organization**: Kababayan Multicultural Centre **Position**: Digital Community Engagement Specialist **Hours**: Part-Time (18.75 hours/week) **Salary**: $27.00/ hour **Location**: Hybrid **About Us**: Kababayan Multicultural Centre (KMC) is a dedicated non-profit settlement...

  • Customer Experience Specialist

    Found in: Jooble CA O C2 - 4 hours ago

    Toronto, ON, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to...

  • Digital Engagement Specialist

    2 weeks ago

    Old Toronto, Canada Pursuitagency Full time

    Our high-profile law firm client is seeking a Digital Engagement Specialist to join their team for a 2 month contract. This contract may be extended. The Digital Engagement Specialist will be responsible for the management of website content publishing, email campaign execution, and the creation of interactive digital experiences. They will play a large...

  • Digital Engagement Specialist

    1 week ago

    Old Toronto, Canada Pursuitagency Full time

    Our high-profile law firm client is seeking a Digital Engagement Specialist to join their team for a 2 month contract. This contract may be extended. The Digital Engagement Specialist will be responsible for the management of website content publishing, email campaign execution, and the creation of interactive digital experiences. They will play a large...

  • Digital Engagement Specialist

    1 week ago

    Old Toronto, Canada Pursuitagency Full time

    Our high-profile law firm client is seeking a Digital Engagement Specialist to join their team for a 2 month contract. This contract may be extended. The Digital Engagement Specialist will be responsible for the management of website content publishing, email campaign execution, and the creation of interactive digital experiences. They will play a large...

  • Digital Engagement Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Pursuitagency Full time

    Our high-profile law firm client is seeking a Digital Engagement Specialist to join their team for a 2 month contract. This contract may be extended. The Digital Engagement Specialist will be responsible for the management of website content publishing, email campaign execution, and the creation of interactive digital experiences. They will play a large...

  • Customer Experience Specialist

    Found in: Whatjobs CA C2 - 5 hours ago

    Greater Toronto Area, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...