Quality Improvement Specialist

4 weeks ago

Toronto, Canada Friends of Ruby Full time

**Friends of Ruby**

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home.

**Position Summary**

The Quality Improvement Specialist reports to the Manager of Knowledge and Design in the Strategic Initiatives department.

**Main Duties & Responsibilities**
- Work with multiple stakeholders to analyze and review current state of policies, processes, and workflows.
- Use data to assess and identify opportunities for improvement, facilitate group discussions, develop, and implement changes using change management practices.
- Analyze, develop, and disseminate new knowledge regarding care and safety, quality improvement, risk reduction, and improving data driven decision-making.
- Facilitate the identification, development, implementation, and monitoring of quality improvement initiatives enabled by expert working knowledge of improvement methodologies and project management strategies.
- Engineer (define, design, implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents using Human Factors engineering principles.
- Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction.
- Collaborate with clinical programs to implement recommendations that improve client and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations.
- Develop and implement organizational and service-related documents, including but not limited to policies, procedures, manuals, forms, workflows, briefings, program charters, and other documents as needed.
- Lead quality improvement initiatives and projects that enhance client safety, satisfaction, and trust in FoR care, while reducing risk.
- Builds organizational capacity for improvement through coaching and mentoring, and shares knowledge of patient safety principles legislated standards and quality. improvement methodology. (e.g., reliable design, Human Factors, PDSA, root cause analysis, FMEA, lean, value stream mapping).
- Foster a culture of continuous quality improvement, safety, and risk reduction.
- Promote a “just culture” environment.
- Other duties as assigned.

**What you bring to the role**:

- An undergraduate degree in engineering or a health care related discipline, or a combination of Project Management and/or LEAN Certification.
- Minimum of 2-5 years of relevant work experience in quality and safety.
- Knowledge of the Freedom of Information and Privacy Protection Act (FIPPA) and Personal Health Information Protection Act (PHIPA).
- Demonstrated ability to utilize quality improvement tools and methodologies.
- Ability to review and analyze data and ability to generate written and verbal reports.
- Self-directed and strong collaborative skills.
- Excellent interpersonal and communication skills with demonstrated ability to develop trusting, credible relationships.
- Excellent problem solving, decision-making, critical thinking skills and ability to generate ideas and fresh perspective.
- Ability to deal with multiple complex issues and manage multiple priorities.
- Strong mediation and conflict resolution skills and ability to remain third-party neutral.

**Qualifications include but are not limited to**:

- Undergraduate degree in Engineering or Healthcare administration required.
- Experience in Quality improvement science (e.g. Lean, Six Sigma, High Reliability), Human Factors engineering, Service design, Change/risk management, Project management and Statistical analysis required.
- Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.).
- Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization, and time management, and interpersonal required.
- Experience conducting quality assurance and establishing systems to improve data integrity.
- Exceptional organizational, analytical, problem-solving and attention to detail
- Excellent verbal and written communication skills.
- Ability to adapt to an evolving work environment and tolerate ambiguity.
- Experience with the non-profit or social services sector, specifically housing and/or mental health is an asset.

**Additional Requirements**
- Satisfactory clearance of a Background Check.
- Must be qualified to legally work in Canada.
- Willing to work from our two locations in downtown Toronto.

**COVID-19 Protocol**

Friends of Ruby believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of em

  • Quality Improvement Specialist

    4 weeks ago

    Toronto, Canada Friends of Ruby Full time

    Salary: $42,000 - $62,000 **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager...

  • Process Improvement Specialist

    5 days ago

    Toronto, Canada University Health Network Full time

    **J**OB POSTING # 919367** **Position: Process Improvement Specialist** Union: Non Union Site: Princess Margaret Cancer Centre Department: Cancer Care Quality and Innovation Reports to: Manager, Cancer Care Quality and Innovation Wage range or Salary: Commensurate with experience and consistent with the UHN Compensation Policy Hours:...

  • Patient Safety

    5 days ago

    Toronto, Canada University Health Network Full time

    **Patient Safety & Quality Improvement Specialist** **Job Posting #**:928782 **Site**:Corporate **Department**: Quality, Safety and Clinical Adoption **Hours**: 37.5 Hours/Week **Salary**:$84,068 - $105,086 per annum **Status**:Temporary Full-time - 1 year Contract **Posted Date**:February 15, 2024 **Closing Date**:February 29, 2024 **University Health...

  • Quality Improvement Specialist

    4 weeks ago

    Toronto, Canada North York General Hospital Full time

    Job Description Quality Improvement Specialist - Patient Experience and Quality Team, FT(J0424-0362) Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in...

  • Quality Improvement Specialist

    4 weeks ago

    Toronto, Canada North York General Hospital Full time

    IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of...

  • Dmoh Quality and Implementation Specialist

    5 days ago

    Toronto, Canada University Health Network Full time

    **DMOH QUALITY AND IMPLEMENTATION SPECIALIST** **Job Posting #**:922432 **Union**:Non-Union **Site**:Princess Margaret **Department**:DMOH Quality and Innovation **Reports to**: Manager **Hours**:37.5 Hours/Week** - **Hybrid (on site at least 3 days per week) **Wage range or Salary**:$41.65 - $52.07: To commensurate with experience and consistent with...

  • Quality and Implementation Specialist

    4 days ago

    Toronto, ON, Canada University Health Network Full time

    The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its...

  • Director, Quality and Continuous Improvement

    2 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Director, Quality and Continuous Improvement

    2 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Director, Quality and Continuous Improvement

    2 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Director, Quality and Continuous Improvement

    2 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Training and Quality Specialist

    5 days ago

    Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU - PO - Job Number: J0424-0342 - Job Title: Training and Quality Specialist (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Training / Education - Job Classification: FPA6 - Role Designation:- Open Positions: 1 - Posting Date: April 12,...

  • Quality Specialist

    3 weeks ago

    Toronto, ON, Canada TalentWorld Full time

    Are you ready to dive into the exciting world of quality assurance and make a significant impact? We're on the lookout for a Quality Assurance Specialist to join our client in Mississauga ! As a Quality Assurance Specialist, you'll play a crucial role in ensuring our processes and policies meet the highest standards. Quality Assurance Specialist...

  • Claims Process Improvement Specialist

    16 hours ago

    Toronto, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...

  • Quality Project Specialist

    5 days ago

    Toronto, Canada Bombardier Full time

    **Quality Project Specialist** **-** **TOR05604** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused...

  • Data Quality Specialist

    2 weeks ago

    Toronto, Canada Valtofs Technologies Full time

    Role – Data Quality Specialist Ideal candidate who has a good technical experience in Data quality, deep understanding of DQ management, Data Governance & standards, and the associated technologies. He/she should feel comfortable sort of tracing through the systems, talking to people and groups, perform troubleshooting & analysis, and build the DQ rules...

  • Data Quality Specialist

    1 week ago

    Toronto, Canada Valtofs Technologies Full time

    Role – Data Quality SpecialistIdeal candidate who has a good technical experience in Data quality, deep understanding of DQ management, Data Governance & standards, and the associated technologies. He/she should feel comfortable sort of tracing through the systems, talking to people and groups, perform troubleshooting & analysis, and build the DQ rules and...

  • Data Quality Specialist

    2 weeks ago

    Toronto, Canada Valtofs Technologies Full time

    Role – Data Quality SpecialistIdeal candidate who has a good technical experience in Data quality, deep understanding of DQ management, Data Governance & standards, and the associated technologies. He/she should feel comfortable sort of tracing through the systems, talking to people and groups, perform troubleshooting & analysis, and build the DQ rules and...

  • Quality and Patient Safety Specialist

    7 days ago

    Toronto, Canada Michael Garron Hospital Full time

    **Position Overview** The Quality and Patient Safety Specialist - Mental Health, is responsible for managing quality review programs and leading projects that ensure patient care services are delivered with high quality, safety and consistency within the Mental Health portfolio. This role specifically works with and leads various improvement projects, and...

  • Call Center Quality Assurance Specialist

    3 weeks ago

    Toronto, Canada Equitable Bank Full time

    The Core Responsibilities of the JobReview and provide a monthly evaluation for a random sample of interactions (calls/chats/emails) handled by the Renewals team.Provide feedback directly to the renewal specialists on their call quality and provide coaching suggestions to improve customer interaction quality.Conduct monthly coaching meetings with each...