Entertainment Venue Host

3 weeks ago

Blue Mountains, Canada The Bunker Arcade Full time

We are seeking a highly skilled and enthusiastic host to join our dynamic entertainment venue, The Bunker Arcade.

**About Us**

The Bunker Arcade is a newly opened Arcade Bar in the heart of Blue Mountain Village, offering custom-built arcade machines with 100+ games on each machine, the only F1 Full-Motion Cockpit racing machines in Canada, as well as a boho-chic lounge with a full-service bar.

Our ideal candidate will possess a strong background in hospitality, demonstrating excellent customer service skills and a passion for creating memorable experiences for our guests. As a member of our team, you will play a crucial role in providing exceptional guest services while maintaining a welcoming and efficient environment.

Job Responsibilities

  • Greet every guest with a smile and ensure they feel welcome and at home in our venue.
  • Prepare and serve snacks, alcoholic and non-alcoholic beverages to guests in a timely manner.
  • Maintain cleanliness and organization of the bar and arcade area, ensuring compliance with health and safety regulations, including stocking bar before and after each shift.
  • Engage with guests to provide information about arcade credit kiosks, game machines, F1 Simulators, drink offerings, menu items, and specials.
  • Handle customer inquiries and complaints with professionalism and courtesy.
  • Operate the POS system efficiently for processing orders and payments.
  • Collaborate with supervisors, management, and owners to ensure seamless service during busy periods.
  • Assist in inventory management by monitoring stock levels and reporting shortages.
  • Uphold high standards of hospitality by creating a friendly atmosphere for all patrons.

Requirements

  • Previous experience in entertainment venues/restaurant/hospitality is preferred.
  • Strong communication skills, both verbal and written, with excellent phone etiquette.
  • Ability to work effectively in a fast-paced environment while maintaining attention to detail.
  • Create and deliver fun and engaging group events, such as team-building workshops, birthday parties, or bachelor/bachelorette parties.
  • Knowledge of guest service principles and practices within the restaurant or hotel industry is advantageous.
  • Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
  • A positive attitude with a willingness to help others is essential for success in this role.
  • Knowledge of classic and newer arcade games, arcade machines, F1 Racing and simulators, and classic movies is an advantage.
  • MUST have valid Smart Serve certification, or be willing to get by start date.
  • CPR/first aid certification is preferred.

Benefits

  • Casual dress policy.
  • Discounted or free food.
  • Dental care.
  • Employee assistance program.
  • Extended health care.
  • Flexible schedule.
  • On-site parking.
  • Store discount.
  • Vision care.

About the Role

This is a part/full-time position with a flexible schedule. Tip pool is added to bi-weekly pay. Cash tips paid weekly. Discounts at numerous Blue Mountain Village retailers and restaurants. Discount on Blue Mountain Resort 5x7 ski pass.

This role offers a competitive hourly rate of $19.00 per hour, making it an attractive opportunity for those looking to advance their careers in the entertainment industry.

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