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Bilingual Customer Service Representative

3 months ago

Brantford, Canada HOLSTEIN CANADA Full time

**HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office

We offer a flexible, respectful, inclusive environment with excellent work-life balance, opportunities for development, and the chance to participate in meaningful projects for Canadian Dairy industry. Lead by a dynamic leadership team alongside a clear organizational strategy and a solid commitment to inclusivity and innovation, we are excited to be building a diverse and tech-friendly future.

As we are a not-for-profit organization, the salary for this position is within the non-profit side of mid-range. We offset this by offering an impressive and robust benefit package which includes (but isn't limited to): extended group health benefits, 3 weeks of vacation to start, 2 weeks of paid personal days per calendar year, additional paid time off throughout the year and before long weekends in the summer, a company pension matching program, educational opportunities, wellness program with annual flexible spend, an annual company clothing allowance, and more All of this is in addition to our inclusive workplace practices, a strong commitment to work/life balance, a diverse team of colleagues, and an incredibly supportive Leadership team. Join us in a collaborative environment where your expertise will make a significant impact.

As a **Bilingual Customer Service Representative**, you'll be at the forefront of the organization and the main point of contact for members and customers who use Holstein Canada services Utilizing your excellent customer service skills, you will review and process registrations, answer questions and place orders. You’ll work diligently to ensure accuracy in all data entered into our customer and animal databases.

**Responsibilities**:
As a Bilingual Customer Service Representative, you will:

- Contact customers to obtain or validate information
- Answer inquiries concerning outstanding balances and customer requests
- Enter data and records into the database with accuracy
- Identify and rectify issues causing non-payment (missing invoices/payments, expired credit cards, etc.)
- Review and place customer orders; complete supporting paperwork
- Update client account information including contact info, web accounts
- Troubleshoot and provide support for customer web issues (e.g. login, registrations).
- Enter show results and Veteran Breeder Award data
- Participate in Call evaluation sessions to identify areas of improvements
- Additional administrative duties as required (filing, documenting, etc)

**Requirements**:

- 1-2 years of experience within Customer Service or related role/background
- Knowledge of the Holstein breed or prior experience within the dairy industry would be considered a very strong asset but is not required
- Demonstrated ability to work with customers and to resolve questions and concerns in a respectful and professional manner
- Proficiency with MS Office and willingness to learn new software
- Demonstrated ability to patiently and creatively resolve customer concerns
- Capable of working independently with a proactive mindset

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- (required) What are your approximate salary expectations?
- When are you available to start?
- How many years of Customer Service experience do you have?

Work Location: Hybrid remote in Brantford, ON N3R 8A6

Application deadline: 2024-06-28