Customer Service Representative

4 months ago

Brantford, Canada Extend Communications Full time

At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge software and hardware.

You can always count on us, even during a disaster. We’re prepared to operate with our contingency plan and spare equipment so we can deliver 24/7. When you experience an emergency, we have a tailored plan to help your company handle the situation.

**OUR VISION**: To Extend our People, our Clients, and our Community, from where they are today to where they Dream to be

**OUR MISSION**: To improve our clients’ business initiatives by providing outsourced communication solutions that seamlessly integrate our high quality staff and the latest technology, into their companies.
OUR CORE VALUES
INTEGRITY - Open, honest, and transparent with each other, our clients, and our community.
INITIATIVE - Think it, say it, do it
INNOVATION - Ideas drive our creative solutions.
INDIVIDUALS - Our strength is our people.

Extend is now offering temporarily REMOTE job opportunities to exceptional individuals who are motivated, have a strong work ethic and are passionate about delivering exceptional customer service. When our “new normal” operations resume, this position will change from a work at home environment back to our office location in Brantford, with the potential of a permanent remote position.
We are recruiting for a Customer Service Representative. The Customer Service Representative is responsible for answering incoming calls and dispatching calls as per the instructions provided by the client.

Job

**Responsibilities**:

- Obtain all required information for each client and follow dispatch instructions
- Document all call information according to client requirements
- Identify and escalate issues to supervisors as required
- Answer incoming calls from clients
- Dispatch calls as per instructions provided by the client
- Access client webpages and book slots on client webpages as required
- Review, complete testing and familiarize yourself with new client accounts
- Audit new client profiles to ensure there are no errors or issues
- Review quality monitoring on a bi-weekly basis
- Participate in account specific training as required through various times of the year
- Conduct proofing on updated accounts as requested
- Ensure that the intraportal and staff accounts are checked and monitored daily
- Participate in staff meetings and attend training sessions and webinars as required
- Be flexible for scheduling purposes
- Always maintain professionalism on calls especially during difficult situations
- Promote and demonstrate Extend Communications core values
- Perform other duties as assigned

Job Requirements and Qualifications
- Minimum of a high school diploma
- Minimum of 1 year of customer service experience, call center experience is an asset
- Be familiar with logging into webpages and navigating screens
- Familiarity with video conferencing software, experience with zoom is an asset
- Experience with call center technology is an asset
- Strong attention to detail
- Superior verbal and written communication and listening skills
- Ability to work well in a team atmosphere
- Willingness to learn and be adaptable
- Ability to work on multiple tasks at once
- Ability to work in and adapt to a fast-paced environment
- Work well with mínimal supervision and independently

**You will be expected to provide and maintain at your own expense the recommended equipment, voice and internet connections.**
- Desktop PC or laptop /Keyboard/Mouse, Windows 10, minimum 2 GB RAM with built in Webcam
- Un-interruptible Power Supply (UPS) with 10 minutes minimum run-time (battery backup)
- Reliable internet connection, no satellite internet
- Land-line telephone/ cellular device with unlimited daytime and evening minutes package if applicable
- Dual monitors, minimum 1440 x 900 resolution

**Shift Timings**:

- Varying shifts, Monday to Friday, including weekends and holidays between the hours of 1:00pm to 1:00am

Why Extend?
- We offer paid training and a competitive starting hourly rate
- We have a great benefits package, Dream Initiative Program, Core Value Recognition Program
- We offer a Personal & Professional Growth Assistance Program (PGAP)
- Wellness Fund
- Birthday paid off
- You will have a variable schedule which is provided to you in advance to promote work-life balance

**Job Types**: Full-time, Permanent
**Salary**: $18.55 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care
- Work from home

**Schedule**:

- 8 hour shift
- Day shift/Afternoon
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 2 years (required)

**Work Location**: Remote

Extend Communica

  • Customer Service Representative

    3 months ago

    Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Sika Canada Inc Full time

    **We are looking for a Customer Service Representative to join our growing team at Brantford, ON! Do you have previous experience in a Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a...

  • Customer Service Representative

    4 days ago

    Brantford, Canada BMO Financial Group Full time

    195 Henry Street Brantford Ontario,N3S 5C9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative Ii

    3 months ago

    Brantford, Canada The MEARIE Group Full time

    **Customer Service Representative II** GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...

  • Customer Service Representative

    2 months ago

    Brantford, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **pt Health Fairview Physiotherapy** **Part-Time** **Location**: **40 Shellington Pl** ***Brantford**, Ontario** We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic. **Why Lifemark?** - Working with our...

  • Customer Service Representative

    2 weeks ago

    Brantford, Ontario, Canada Strickland's GM Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Strickland's GM. As a Service Agent, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Service: Provide top-notch customer service to...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Brant InStore Full time

    The Customer Service Representative will facilitate on a day-to-day basis customer order flow, with as a minimum, the following responsibilities: **JOB SUMMARY AND ESSENTIAL DUTIES/RESPONSIBILITIES**: - Work directly with account managers, sales personnel, manufacturing departments, vendors and related team members to develop and communicate all product...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Pride Group Logistics Full time

    **Job description** - **Pride Group Logistics Ltd**_ _is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Pride Group Logistics Full time

    _**PLEASE NOTE: Staffing firms are kindly requested NOT to approach us for staffing help. Thank you.**_ Our company is a privately held, diversified organization whose subsidiaries span from transportation logistics, heavy-duty equipment dealerships, equipment leasing & rentals, real estate holdings, and hospitality. We manage businesses with revenues over...

  • Customer Service Representative

    4 months ago

    Brantford, Canada Hartmann Canada Inc Full time

    Hartmann Canada, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons with manufacturing facilities in 5 continents.- The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...

  • Customer Service Representative

    3 months ago

    Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...

  • Bilingual Customer Service Representative

    3 months ago

    Brantford, Canada HOLSTEIN CANADA Full time

    **HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time **Bilingual Customer Service Representative **to join our hybrid team in our Brantford office! We offer a flexible, respectful, inclusive environment with excellent work-life balance,...

  • Customer Service Representative

    4 months ago

    Brantford, Canada Gates Corporation Full time

    At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. We are looking for a Customer Service Representative for Brantford ON, who will be reporting to the Product Line / Customer Service Manager. Please review below to see if this might be the right opportunity for you. **Essential Duties &...

  • Customer Service Representative

    2 weeks ago

    Brantford, Ontario, Canada Strickland's GM Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Strickland's GM. As a Service Agent, you will play a critical role in delivering exceptional customer service and ensuring our clients receive the highest level of support.Key Responsibilities:Assess client needs and connect them with the right...

  • Customer Service Representative

    2 weeks ago

    Brantford, Ontario, Canada FedEx Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at FedEx Supply Chain. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and services to our customers.Key Responsibilities:Inspect and process inbound and outbound trailers/containers to...

  • Customer Service Representative

    2 weeks ago

    Brantford, Ontario, Canada FedEx Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at FedEx Supply Chain. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and services to our customers.Key Responsibilities:Inspect and process inbound and outbound trailers/containers to...