Program Coordinator

3 weeks ago

Airdrie, Canada Ever Bright Complex Needs Support Services Full time

A Program Coordinator provides operational and administrative direction for the development, implementation and management of the programs. The (PC) implements and monitors policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program Supervisorand staff. The (PC) works directly with persons served and their families/care teams as required and is responsible for overseeing and coordinating individual program plans. The (PC) participates in agency decision making and is the primary liaison with the contracting body.

Ever Bright is continuing to increase the number of programs on a regular basis, and therefore, we are looking to collect a talent pool of qualified, interested individuals, who are excited to be a part of a growing company. We are currently looking for dedicated and experienced social services professionals with prior related supervisory / management skills, who want to be part of a growing team of like-minded individuals.

Program Coordinator scheduling varies to meet operational needs and on-line work is required. The ability to be “on-call” during scheduled time off, is often required in this role.
- Must be good in paperwork in general and Flexible to travel for work
- Recruit, screen, hire, scheduling, supervise and evaluate performance of program supervisor and staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.
- Ensure the program Supervisor, Team Leader and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
- Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
- Coach and mentor Supervisor staff, and lead and participate in team building activities.
- Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
- Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
- Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
- Develop and manage annual program budget and perform periodic cost and productivity analyses.
- Produce program, occupancy, monthly, quarterly, annual and other reports as required.
- Advocate effectively for service recipients.
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
- Participate in staff meetings and case conferences as required.
- Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
- Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
- Comply with and utilize appropriate crisis prevention and intervention standards and practices.
- Provide on-call and emergency coverage on the phone.
- Prior to confirmation of employment all applicants must provide clear Criminal and vulnerable sector Record Check, Child Abuse Registry Check and satisfactory reference check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $52,000.00-$56,558.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Automobile allowance
- Casual dress
- Commuter benefits
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Housing allowance
- Language training provided
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Relocation assistance
- RRSP match
- Stock options
- Store discount
- Tuition reimbursement
- Vision care
- VRSP
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Morning shift
- On call

Ability to commute/relocate:

- Airdrie, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

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