Program Manager

3 weeks ago

Airdrie, Canada Integrated Complex Care Homes Full time

The purpose of this position is to provide strategic and operational services to the company. To be a valuable member of the management team to our company with our mission statement which advocates Integrated Complex Care Homes Inc shall strive to be "An anchorage where healing, dignity and independence of people living with complex needs is promoted by compassionate hands".

**KEY RESPONSIBILITIES**

The program manager is responsible for the general growth, development, and well-being of all clients of Integrated Complex Care Homes. Duties include administrative tasks associated with managing the residential program(s), management and counseling of direct care, and staff development. The program manager must have the ability to follow the leadership model and act as the liaison for relevant organisations as may be instructed by the directors from time to time.

**Care of Individuals/Administrative Duties**:

- Promoting agency philosophy to ensure high levels of individual care through community integration, individual choice and development of individuals’ competencies, while treating individuals with respect and dignity.
- Developing, reviewing, and supervising the implementation of all residential programming for assigned individuals, including ISP program plans and program activities. Ensure that these programs promote the growth of the individuals.
- Maintaining and managing the clients records and ensure proper and timely documentation, reporting, communication, training and attendance.
- Coordinating and completing assessments of clients as may be directed by the Director of Clients Services from time to time.
- Participating in interdisciplinary team meetings.
- Providing direct care as required/needed to ensure the safety and well-being of assigned individuals. This may involve providing shift coverage as needed, crisis intervention, providing transportation, and attending medical appointments.
- Ensure medical, emotional and social needs of individuals are met.
- Follow up with medical recommendations as set by regulations.

**Professional Standards**:

- Ensure daily activities are carried out in conformity to the regulations and polices of ICCH, county, province, and other regulators.
- Maintaining positive and effective relationships with families, other care providers, case teams, and the general community.
- Maintain required documentation. Ensure accurate record keeping.
- Adhere to agency’s Code of Conduct.

**Household Management**:

- Ensure accurate and efficient management of all financial records and accounts.
- Ensure a safe, clean, comfortable, and therapeutic living environment through management of all household responsibilities, including employee scheduling, maintenance of home and van, grocery shopping, menu planning, home improvements and house cleaning.
- MAR review; trained as a medication supervisor.

**Staff Supervision**:

- Review/approve time sheets, leave requests, travel reimbursement, etc in collaboration with the Human resources manager.
- Supervise assigned staff, ensuring adherence to agency philosophy, policies, and professional standards, as well as provincial and county regulations.
- Supervise the development of employees’ skills and knowledge through orientation, training, and evaluation. Tasks involved include, but are not limited to: performance evaluations, conducting staff meetings, and staff discipline/counseling.
- Develops and maintains all initial and ongoing training related to client records; ensures proper and timely documentation from staff.
- Complete all necessary documentation and submit by appropriate deadlines.

**SKILLS**:
**Education**
- Minimum of bachelor’s degree in related field
- Valid First Aid/ CPR Certificate
- Recognized CPI training, where applicable.
- Valid driver's license (class 5).

**Checks**
- Provision of a valid Vulnerable Sector Check
- Completion of an Intervention Record Check within three (3) months of engagement

**Experience**
- Minimum of Five (5) years experience in management/advisory role 2 years work experience working directly with individuals with complex needs, OR Associates degree/60 credit hours from an accredited college/university. Experience of developing Health and Safety standards, Excellent Excel, and Word skills

**WORKING CONDITIONS**:

- Position entails 40 hours per week.
- Entitled to full coverage of health and dental benefits.
- Travel within the region required.
- Intermittent physical activity including walking, standing, sitting, and lifting.
- Smoke-free environment and undergoes regular health and safety inspections to ensure compliance.
- Complete necessary documentation in accordance with our Policies and Procedures, as well as the requirements set forth by the Ministry of Community and Social Services requirements.

**Expectations**:
We expect all staff to foster a “can do” attitude, to lead and inspire by example and to

put the best interests of the company at the foref

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