Marketing Manager

1 month ago

Whistler, Canada Concord Sundial Management Inc Full time

**Title**:
**Sales & Marketing Manager**

**Reports to**:
General Manager

**Property**:
SUNDIAL HOTEL / CARLETON LODGE

**COMPANY SUMMARY**:
Concord Sundial Management Inc. is responsible for the successful management of the Sundial Hotel as well as various suites within the Carleton Lodge. Collectively, as one unified team, we are guided as follows:
**_ Mission_**

Always ensuring an exceptional, personal and memorable experience

**_ Vision_**

We are admired by our guests as an exceptional place to stay and by our employees as a great place to work. Our operational effectiveness and guest service levels set a standard for the industry that others want to emulate.

Our guests and owners enjoy outstanding personal service provided by exceptional employees who embody the values of excellence, innovation, respect, teamwork and enthusiasm.

***:
The Sales & Marketing Manager is responsible for leading the hotel’s sales, marketing, and brand awareness efforts across multiple properties and markets. This role involves managing the Marketing Coordinator, collaborating closely with the Revenue Manager, and implementing targeted strategies to meet the hotel’s sales and revenue goals, particularly during peak selling periods.

Key responsibilities include developing and executing the **Annual Sales & Marketing Plan** to maximize the hotel’s unique location, product offerings, and service strengths, ensuring competitive market positioning and growth. This position also serves as a primary contact for clients, facilitating group bookings and coordinating seamless service execution. Additionally, the Sales & Marketing Manager partners with the Revenue Manager to implement effective **Sales & eCommerce strategies**, ensuring alignment with broader business objectives and the success of the annual plan.

**DUTIES & RESPONSIBILITIES**:
**Leadership**
- Delivers the marketing and sales activities of the Sundial Hotel as per the annual plan & budget.
- Responsible for managing the Marketing Coordinator, through weekly reporting and accountability of their work.
- Promotes teamwork, employee motivation and morale. Resolves conflict effectively.
- Administers performance management as required, including annual performance reviews.
- Works closely with community partners to contribute to the community.

**Guest Services**
- Consistently delivers exceptional guest service using the Sundial’s Guest Service Philosophy: Connect, Assist, Exceed. Leads and supports guest service recovery strategies.
- Works with the Front Office team on sales initiatives and packages to improve sales, conversions rates, and return guest percentages. Participation in site visits and FAMs, as required.
- Manage the overall appearance and reputation of the Sundial Hotel and Carleton Lodge digitally (i.e. Google, TripAdvisor, website, etc) and within the community of Whistler.
- Works with other departments to create and implement lobby and guest activations.

**Enterprising**
- Development of the annual Budget and Marketing Plan, and monitor the ongoing progress/status of the plan.
- Report on all sales and marketing initiatives, which includes data analysis, segmentation, forecasting, optimization and channel management, to ensure monthly budgets are met and market performance is maximized.
- Establish and maintain relationships and partnerships within internal and external stakeholders, such as OTAs, Wholesalers, Tourism Whistler, Local businesses, and event coordinators for the purpose of new business development.
- Oversees all marketing channels, which includes website, booking engine, CRM, social media, Paid advertising, Meta advertising, Partner channels, content creation and Event management. Consistently looking at ways to innovate through emerging media channels.
- Manages the Sundial Hotel Brand through all channels, which includes group sales and wholesalers. Align all communication and advertising positioning. Continuously ensuring onsite brand management throughout the property.

**Sales and Revenue Management**
- Support Revenue Manager with Yield management including direct sales initiatives and third parties.
- Complete all internal reports as required in Revenue Manager’s absent.
- Manages IT issues (Infor HMS, Infor RMS, TravelClick, Squarespace.).
- Stays current with latest technology trends and explore opportunities.

**Administration**
- Attends general hotel meetings and lead marketing meetings.
- Monitors production and sales activity against pre-set goals and quotas of the Sales & Marketing Plan.
- Follows company vision statement, service philosophies, guiding principles, and policies and procedures.
- Ensures a clean and safe working environment with active participation in Health & Safety.

**Job Requirements**:
- Education: Marketing, Communications, Commerce, Business or similar Degree.
- Proven ability to develop and execute successful sales and marketing strategies.
- Previous hotel marketing and sales expe

  • Marketing Manager

    6 months ago

    Whistler, Canada Off Piste Fine Arts Full time

    We are looking for a high-performing Marketing Manager. The marketing manager plays a crucial role in raising awareness of the gallery, attracting visitors, promoting artists and exhibitions, and ultimately driving engagement and sales. - **Developing Marketing Strategies**: Create and implement comprehensive marketing plans to promote exhibitions, events,...

  • Marketing Manager

    3 months ago

    Whistler, Canada Gibbons Whistler Full time

    **Join Gibbons Whistler and drive the marketing behind the town’s most legendary venues and events, connecting with local and global audiences!** **About Gibbons**: **Core Purpose** Making People Happy **Vision** To be the most trusted and recommended brand by our team, our guests, and the communities we serve. Our goal is to create a great Canadian...

  • Assistant Marketing Manager

    1 month ago

    Whistler, Canada Nita Lake Lodge Full time

    **Assistant Marketing Manager** **Location**: Whistler, BC **Reports to**: Marketing & Communications Manager **About the Role**: Join our dynamic team at Nita Lake Lodge Resort & Spa as the Assistant Marketing Manager! This role is ideal for a creative, organized professional with a knack for digital marketing, content creation, and social media...

  • Manager, Sales

    3 months ago

    Whistler, Canada Tourism Whistler Full time

    **Job Title**: Manager, Sales & Marketing **Position Status**: Full Time, Year Round About Tourism Whistler We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling...

  • Asst Manager Marketing

    6 days ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a **Asst Manager Marketing - Exempt** you would be responsible for: - Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies - Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring - Proactively seeks...

  • Director Marketing

    3 months ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a **Director Marketing** you would be responsible for: **Shapes Strategy** - Develop and implement tactical marketing plans to exceed plan; tour flow; cost/sales efficiency and net volume targets for local Marketing. - Recruit, hire and train Team Members for Marketing programs. - Manage and refine the relationship with Resort Operations, Business...

  • Marketing Coordinator

    7 months ago

    Whistler, Canada Whistler Real Estate Company Full time

    The Whistler Real Estate Company is looking for an individual to fill the position of ‘Marketing Coordinator'. **Position**: Permanent Full-Time, In-Office **Required Experience & Skills**: - Professional and/or educational experience in traditional and digital marketing, content marketing, and social media marketing - Excellent organization, attention...

  • Sales & Marketing Coordinator

    1 month ago

    Whistler, Canada Aava Whistler Hotel Full time

    The Aava Whistler Hotel is currently looking for its new Sales & Marketing Coordinator. In this position, you will work closely with the Sales & Marketing Manager and the Revenue Manager. **Main Duties**: **Sales Activities (75%)** - Understand all aspects and processing of hotel reservations (creation, changes/modifications, cancellations, etc.) -...

  • Marketing Representative in House

    3 months ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a **Marketing Representative In House** you would be responsible for: - Responsible for working the marketing/concierge desk in the lobby and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers staying on property by distributing approved promotional information and...

  • Marketing Representative in House

    7 months ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a **Marketing Representative In House** you would be responsible for: - Represents Company in a professional manner at all times. - Books qualified prospects for vacation ownership presentations or alternate marketing options. - Maintains the site minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on...

  • Marketing Specialist

    2 months ago

    Whistler, British Columbia, Canada Your Independent Grocer Full time

    The Marketing Specialist will be responsible for developing and executing digital campaigns to promote our brand and products. Key responsibilities include:Creating and managing social media content to engage with our audienceDeveloping and implementing email marketing campaigns to increase brand awarenessCollaborating with cross-functional teams to achieve...

  • Coordinator, Content Marketing

    6 months ago

    Whistler, Canada Tourism Whistler Full time

    **Job Title**: Coordinator, Content Marketing **Department**: Marketing **Position Status**: Part Time (20 hours per week), Year Round About Tourism Whistler We love where we live and we bring that energy and passion to everything we do. We are a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and...

  • Marketing /social Media/customer Service

    6 months ago

    Whistler, Canada Blackcomb Snowmobiles Ltd.Whistler ATV Full time

    Whistler ATV, Blackcomb Snowmobile, Dog sled, snowshoe, Fondue, Snowcoach, a family owned and operated Adventure Company is looking for a candidtate to join our team in assisting with marketing, social media as well as working from our village office working with our customer service team. Work directly with management and reservations in this fast paced,...

  • Manager, Sales Management

    1 month ago

    Whistler, Canada Tieto Full time

    h3>Sales Manager Public 360 - Tietoevry Industry We are looking for an ambitious and strategic Sales Manager to drive the growth of our P360° Plan & Build solution across the Nordic market. This solution is specifically designed to streamline the processing of building applications for municipalities, playing a vital role in public sector modernization.In...

  • Marketing /social Media Specialist/customer Service

    4 months ago

    Whistler, Canada Blackcomb Snowmobiles Ltd. Full time

    Whistler ATV, Blackcomb Snowmobile, Dog sled, snowshoe, Fondue, Snowcoach, a family owned and operated Adventure Company is looking for a candidtate to join our team in assisting with marketing, social media as well as working from our village office working with our customer service team. Work directly with management and reservations in this fast paced,...

  • Marketing /web Design/customer Service

    3 months ago

    Whistler, Canada Blackcomb Snowmobiles Ltd. Full time

    Pay Depends on your experience and skills, but this can be discussed in your interview. The Job - Fall contract or Full time or part time 30-40 hours a week with flexible schedule - Competitive wage - Fun, casual work environment with a great team - Enjoy some of the best adventures in BC - Whistler Village based office - Long term, management...

  • Marketing Rep Ipc

    6 days ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a** Marketing Rep IPC** you would be responsible for: - Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values. - Provides information and incentives for guests that are not owners and have not toured per qualification guidelines. - Pro-actively pursues all eligible guests to preview HGVC through direct booking of tours...

  • Sales Manager

    6 months ago

    Whistler, Canada Pan Pacific Whistler Full time

    **DESCRIPTION**: As a Sales manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and toursof the hotel. Also develops strategic action plansfor hotels to drive measurable, incremental sales revenue. Identify areas of opportunity in performance and recommend tools...

  • Sales Manager

    4 months ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    **Start Your **Journey With Us** **WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are...

  • Sales Manager

    4 months ago

    Whistler, Canada The Westin Resort & Spa, Whistler Full time

    **Start Your Journey With Us** **WESTIN** At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you...