Asst Manager Marketing

3 weeks ago

Whistler, Canada Hilton Grand Vacations Full time

As a **Asst Manager Marketing - Exempt** you would be responsible for:

- Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies
- Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring
- Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture
- Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
- Participates and leads in department meetings, training sessions, and other meetings required
- Develops/coaches individual Team Members, in an on-going process, to ensure their commitment and understanding of the sales process to generate maximum efficiencies
- Organizes and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
- Regularly informs Director of any relevant information in regards business needs and/or Team Members
- Implements and maintains tools used to enhance productivity for Team Members
- Ensure accurate documentation of all Team Member issues within Marketing.
- Partners with Marketing Director to provide coaching and performance documentation to Team Members for performance standards, including performance reviews
- Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs
- Creates and fosters a motivated Team environment
- Handles Employee Relations matters appropriately and seeks counsel from Human Resources when needed
- Ensures staffing is at optimum levels based on departmental requirements
- Effectively manages schedule and PTO requests to achieve department requirements
- Ensures timely processing of schedule for team on weekly basis.
- Verifies Policies/Procedures and Training Manuals are updated as needed.
- Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and Vacation Package Sales
- Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour
- Ensures all locations have current promotions and materials including: gift lists, invitations, and promotional items
- Ability to cover shifts for absent Team Members including interacting with guests and booking of tours
- Regularly monitors marketing reps presentations and all customer interactions
- Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes
- Anticipates challenges and proactively problem solves with Management to mitigate effects on production
- Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well
- Carry out all other reasonable requests by Management of which one is capable of performing.
- Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other duties as assigned.

**C**ompensation**:
$59,985.00 CAD annually plus commissions and/or bonuses governed by a compensation plan.

**Why do Team Members Like Working for us**?
- Our Mission and Values
- A people-first culture
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program that supports your physical and mental well-being
- Wellness allowance
- Group RRSP
- Recognition Program and Rewards
- Team Member and Family Travel Program providing reduced hotel room rates

**Qualifications**

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- At least 3 years of branded timeshare Marketing experience.
- At least 2 years of supervisory/managerial experience.
- Strong ability to recruit, train and motivate Marketing professionals.
- Must have proven track record of success in field Marketing.
- Must be flexible and able to work a variable schedule including evenings, weekend and holidays based on call center needs.
- Proficient in Microsoft Office.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Problem solving skills.
- Ability to be proactive with low supervision.
- Self-motivated.
- Driven and Goal Oriented.
- Takes Initiative and understands urgency.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make

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