Manager, Operations and Desk Services
4 weeks ago
Pay range: $77,557 to $92,512 annually SFU Department Descr: Student Services - Residences
Position Grade: 9
# of openings: 1
Biweekly Hours: 72
Who We Are
Residence and Housing is an integral part of SFU’s academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by:
Creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services. Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable, and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of housing and residence students and users in a responsive, timely, courteous, efficient, and effective manner. Fostering professional relationships with on and off campus partners to enhance services to students and guests. Ensuring ongoing assessment of programs, services, and practices that are dedicated to an ethos of continuous improvement. Arranging ongoing training and development for staff to ensure they are knowledgeable about best practices in the housing and residence life field; and able to properly contribute to the student affairs profession and SFU community.About the Role
The Manager, Operations and Desk Services is responsible for managing the front line, student-centered Front Desk Services for the Residence & Housing department. The Manager is responsible for personnel, financial, and client services management. The Manager provides administrative and human resource support to other supervisors within the department by coordinating the departmental orientation program and offering additional assistance as required. The Manager is responsible for effectively coordinating and overseeing a wide variety of activities that support the various sub-units within Residence and Housing, and therefore has responsibility for understanding and appreciating the unique needs of the various work units within Residence and Housing, including Guest Accommodations, Occupancy and Assignments, Residence Life, Residence Facilities and desk services in order to implement or recommend improvements to processes and technology.
Qualifications
Bachelor's degree in Business Administration and three years of related experience including experience in budget, education, human resources, and office management, and customer service, or an equivalent combination of education, training and experience.
Outstanding knowledge of post-secondary policies and procedures, and an understanding of the student experience. Excellent knowledge of principles and practices of human resource management. Outstanding Excellent customer service skills. Excellent financial administration skills. Excellent organizational, interpersonal, problem-solving, and communication skills (both oral and written). Excellent supervisory and team management skills, including trainingWhat We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):
4 weeks’ vacation (prorated for the first year)* Hybrid-work program for eligible positions Employer paid defined benefit pension plan On-campus tuition waiver for employees and their immediate family members* Off-campus tuition reimbursements and professional development funds* And more*Prorated for part-time employees
Additional Information
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