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Front Desk Agent
2 months ago
Overview:
**Duties**:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Qualifications:
- Experience with phone systems and excellent phone etiquette
- Previous experience in a hotel or hospitality setting is preferred
- Bilingual or multilingual abilities are a plus
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle guest concerns with professionalism and empathy
- Proficient in guest services operations at the front desk
**Job Type**: Part-time
Pay: $20.00 per hour
Expected hours: 8 per week
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Every Weekend
- Weekends only
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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