Front Desk Agent

2 months ago


Burnaby, Canada Coast Hotels Full time

Overview:
**Duties**:

- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area

Qualifications:

- Experience with phone systems and excellent phone etiquette
- Previous experience in a hotel or hospitality setting is preferred
- Bilingual or multilingual abilities are a plus
- Strong customer service skills with a focus on guest satisfaction
- Ability to handle guest concerns with professionalism and empathy
- Proficient in guest services operations at the front desk

**Job Type**: Part-time

Pay: $20.00 per hour

Expected hours: 8 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Weekends only

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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