Technical Relationship Manager Amer

3 weeks ago

Canada Expedia Partner Solutions Full time

**Gestionnaire, relations techniques, Amérique**

**_ English version below_**

Vous travaillerez également avec différentes équipes responsables de projets sophistiqués afin de garantir la qualité du service et du soutien des interfacesAPI pour nos partenaires.

Si vous souhaitez jouer un rôle significatif dans l’univers de la connectivité auprès de l’une des marques les plus prisées par les consommateurs dans le monde du voyage, nous avons l’emploi parfait pour vous

**Votre mission**:

- Diriger la gestion des relations techniques à long terme avec les partenaires clés, y compris des communications régulières pour examiner les mises à niveau, les versions à venir, l’adoption de nouvelles API et l’état de l’intégration et des processus
- Travailler avec nos gestionnaires de comptes de connectivité et notre équipe responsable de la gestion de l’intégration et de l’engagement (Integration Engagement Management) pour assurer une configuration optimale des systèmes pour les fournisseurs nouveaux et existants; travailler avec d’autres équipes de gestion des comptes d’ExpediaGroup pour fournir le même service aux partenaires des chaînes, aux partenaires mondiaux et aux partenaires clés en Amérique avec des logiciels propriétaires ou tiers, y compris le soutien et les recommandations avant la vente, ainsi que la formation des partenaires après l’intégration
- Servir de personne-ressource technique pour les partenaires internes et externes, en devenant un guide fonctionnel pour les systèmes des partenaires et les API d’ExpediaGroup
- Prendre en charge l’amélioration des processus et maintenir les boucles de rétroaction, afin de s’assurer que le point de vue du partenaire est entendu lors du développement de nouveaux produits de connectivité. Encadrer les membres de l’équipe en matière de processus et de méthodologies normalisées
- Mener des analyses approfondies et des recherches techniques pour fournir des solutions créatives aux problèmes techniques; surveiller les indicateurs techniques comme l’utilisation de l’API et les taux de réussite et veiller à la résolution des erreurs conformément aux accords sur les niveaux de service des partenaires
- Obtenir les exigences du produit auprès des partenaires de connectivité
- Assister à des réunions avec les clients et à des événements du secteur

**Votre profil**:

- De4 à 6années d’expérience solide en gestion de comptes techniques, en génie de la vente ou dans un rôle similaire comprenant la communication avec des partenaires
- Intérêt pour l’encadrement des autres et désir de le faire; aptitude à conseiller et à aider les autres à développer leurs compétences et leurs capacités
- Expérience approfondie en gestion de projets, avec une forte capacité à bâtir des relations commerciales, à décrire les situations techniques de façon optimale à un groupe diversifié d’équipes et de partenaires
- Fortes compétences en leadership; capacité à travailler en équipe pour atteindre les objectifs et résoudre les problèmes, capacité à hiérarchiser les projets et les initiatives simultanément
- Solides compétences en communication et en relations interpersonnelles; expérience avérée dans la gestion d’équipes et de partenaires divers et internationaux; expérience dans la création d’ententes et de partenariats et un sens commun de l’objectif, en particulier lorsqu’il s’agit d’approcher les autres et d’essayer de les convaincre
- Approche flexible, esprit pratique, sens de l’initiative et motivation pour travailler dans un environnement en constante évolution, en maîtrisant les changements de technologie et de produit

**Technical Relationship Manager AMER**

You will also work with various teams owning sophisticated projects to ensure excellent APIs service and support for our partners.

If you have a hunger to make a difference in the Connectivity landscape with one of the most loved consumer brands in the world in the travel industry, we have the job for you

What you’ll do:

- Lead long-term technical relationship management for key partners including regular contact to review upgrades, upcoming releases, new API adoption, and health of integration and processes
- Work with our Connectivity Account Managers and Integration Engagement Management to ensure optimum systems setup for new and existing provider; work with other EG Account Management teams to provide the same for Chains, Global and Key Partners within the AMER region with proprietary or third party software, including pre-sales support and recommendations, as well as post-integration partner training
- Serve as technical point of contact for both internal and external partners, becoming a functional guide on both partner systems and EG APIs
- Own processes improvements and maintain feedback loops, to ensure the voice of the partner is heard when developing new connect

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