Technical Account Manager CUSTOMER SUCCESS
2 weeks ago
Technical Account Manager page is loaded Technical Account Manager
Apply locations Remote - USA Remote - Canada time type Full time posted on Posted 3 Days Ago job requisition id R-9787 As a Technical Account Manager, you will help craft and execute strategies to drive our customers’ technical success of our products against their business goals. Your technical acumen and customer-facing skills will enable you to effectively represent Calix within a customer’s environment, and drive discussions with senior leadership regarding incidents, operational effectiveness, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from our different offerings.
As a TAM, you will collaborate closely with internal teams like Sales, Support, Engineering, and Product Management depending on the customer needs and facilitate cooperation and advocate on their behalf. In this role, you are building up, maintaining, and growing long-lasting loyalty between Calix and our customers.
Support
Be the technical authority on our solutions and the trusted advisor of customers.
Perform technical reviews and share knowledge to proactively identify and prevent issues.
Deliver training and presentations to customer associates, and executives.
Customer Care
Serves as primary point of contact for external customers and various departments/divisions to resolve service outages and outstanding issues, comply with customer requests ,and respond to client inquiries.
Help with customer onboarding and training, thus driving adoption.
advise customers on technology changes, mitigation strategies, and potential disruptions to their service.
Organize Quarterly Business Reviews with customers and contribute to off-site events.
Present to both internal and customer executives in a professional manner that represents the Calix culture and demonstrates business acumen.
Design and deliver the customer-specific use cases to align with those technical goals via a practical consultative approach.
Provides support in research and resolution of problems and inquiries.
Manage developed and existing customer relationships by leveraging resources and tools.
Engage with Calix engineering teams to help develop solutions, based on customer engagements as well as personal experience, which will guide the adoption of our offerings.
Keeps abreast of new products/services and changes to existing products/services.
Bachelor’s degree in computer science, math, or related discipline,
~5+ years of relevant work experience
~ Critical situation management experience
~ Extensive experience in a customer facing role with as a Customer Success Engineer or Technical Account Engineer with a background as DevOps Engineer, SRE, Cloud Infrastructure Architect or Solutions Architect
~ Track record of owning customer relationships, including implementation, renewal, and identification of expansion opportunities
~ Prior professional experience working in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills.
~ ability to manage internal and external communication and prioritize tasks according to their importance or urgency.
~ Combination of technical and customer-facing skills and willingness to embrace and develop both.
~ Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience.
~ Proficiency in leading both executive meetings and technical workshops
~ Confirmed ability to manage numerous projects at a time while paying strict attention to details.
~ Strong project management skills
~ Build and nurture strong customer relationships.
Prove technical leadership and experience managing delivery teams.
Demonstrated 5+ years of experience highlighting customer-facing experience with a history of client satisfaction and retention.
Exhibit innovation by exploring creative solutions that add value, while being comfortable with taking calculated risks.
LI-Remote
The average base pay range (or OTE range for sales) in the U.Technical Account Manager
locations Remote - USA time type Full time posted on Posted 3 Days Ago Application Sales Manager, MDU
locations Remote - USA time type Full time posted on Posted 9 Days Ago PLEASE NOTE: All emails from Calix will come from a '@calix.Calix cloud and software platforms enable communications service providers, or CSPs, of all sizes to innovate and transform their businesses. Our CSP customers are empowered to utilize real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. This enables CSPs to grow their businesses through increased subscriber acquisition, loyalty and revenue, thereby increasing the value of their businesses and contributions to their communities.
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