Relationship Manager

4 weeks ago


Canada Senpilot Full time

We're looking for a full time Relationship Manager to own the customer experience. As a startup, this roles has a broad span and ranges from onboarding to customer support tickets. At Senpilot, we aim to deliver so much value to our customers that they can't believe their experience.

  • Own the customer experience
  • Develop and implement strategies to enhance the overall client support experience
  • Ensure timely and accurate resolution of client inquiries, concerns, and escalations
  • Establish and maintain key performance metrics to monitor team performance and identify areas for improvement
  • Collaborate with other departments, such as sales, product development, and operations, to address client needs and issues
  • Serve as the primary point of contact for high-profile or escalated client accounts
  • Analyze client feedback and data to identify trends and opportunities for service improvement
  • We are a remote WFH company
  • Flexible hours - we only hire A-players who are responsible and manage their own calendars (no strict 9-5 here)
  • Health and Dental benefits
  • Team off-sites with a strong culture of work hard play hard
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  • Canada Senpilot Full time

    We're looking for a full time Relationship Manager to own the customer experience. As a startup, this roles has a broad span and ranges from onboarding to customer support tickets. Establish and maintain key performance metrics to monitor team performance and identify areas for improvement Serve as the primary point of contact for high-profile or escalated...


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