Project Administrator
5 days ago
Class 1 is Canada’s leading professional service provider for Medical Gas Equipment.
Our team of dedicated Project Management professionals lead the Canadian medical
gas industry in customer care, technical knowledge, and order fulfillment. Our vision is
service excellence - every time
With this in mind, we are currently looking for an uber-organized and motivated Project
Administrator to ensure that we remain “First in Mind - First in Choice” in our
segment.
YOUR MISSION
Our team members are entrepreneurial in mindset, passionate about Class 1 Inc., and
committed to our growth. The Project Administrator manages, tracks, and reports tasks
supporting the on-time and successful delivery of customer orders for Medical Gas
systems, architectural products, accessories, and general equipment as required. This
role will ultimately maintain and promote our vision of First in Mind First in Choice®
among Class 1 customers. You will communicate customers and coordinate with all
Class 1 Inc. departments from Engineering, Manufacturing, Supply Chain, and Shipping
to ensure project objectives are met. Our core values of Interaction, Commitment, and
Innovation should be reflected in all your interactions with customers and colleagues.
You are focused on developing competencies related to the medical gas industry.
YOUR MAIN RESPONSIBILITIES
1. Secondary & Mechanical Customer Order Coordination
Assist customers with product inquiries
Take and process customer orders, end to end
Enter customer orders in ERP system and follow up with purchasing if
needed
Schedule production and coordinate customer deliveries
Work with engineering on any custom requirements
Attend production meetings as required
Update the production schedule
Tracking and scheduling or shipments in progress
Class 1 Inc.
Job Posting
Back-up for the Project Coordinator and Project Manager
2. Coordination of In-House Release for Architectural and Secondary Builds
Enter orders into company ERP system
Request shop drawings from engineering for customer approval (if required)
Field customer inquiries regarding shop drawing questions and approval
Follow up with customer for approval, ship dates and release of job
Prepare customer/project file on server and maintain
Create build, project binder for production
Release project based on required date to production team and purchasing to
order
Prepare shipping paperwork
Prepare order for invoicing
Update booked orders in WIP folder when shipped
Coordinate with site delivery, deficiencies and tracking of delivery (with help
of account manager)
3. Audit Performance of Orders
Update QMS with actual ship dates for on time delivery targets
Send out customer satisfaction surveys
Collect customer feedback and forward to regulatory for input into QMs
system
Authorize returns of products not required upon project close and apply
restocking fee if required
WHAT DO WE EXPECT FROM YOU?
positive attitude. You will be organized, courteous, precise, and professional with a
‘customer-first’ mindset in your interactions with customers, team members, and
industry peers. A strong ability to adapt and work under pressure is essential. It is
essential for the Project Administrator to be able to properly manage customer
expectations with the realm of business capabilities yet always strive to find better ways
of providing quality and on-time delivery to our customers.
QUALIFICATIONS
Post-Secondary Diploma or Degree in related field (Project Management,
Marketing, Business Development, for example)
3-5 years of experience in similar capacity
Valid Driver’s License and clean driver’s abstract may be required
Vulnerable Sector Police Record Check may be required
KNOWLEDGE
Proficient in ERP Software (SAP preferred)
Class 1 Inc.
Job Posting
Proficient in MS Office Suite (including Excel)
Bilingual in English & French (speaking and writing) considered an asset
Experience in manufacturing considered an asset
SKILLS & ABILITIES
Excellent organizational, interpersonal, and problem-solving skills
Ability to manage multiple projects simultaneously
Superior oral and written communication skills
Excellent analytical and problem-solving methodology to be able to identify
solutions to customer problems
Attention to detail and strong reading comprehension skills
Able to collaborate across functions and all levels of organization
TRAVEL
Based in Cambridge, Ontario, Canada
Occasional domestic travel to customer job sites or consultant offices with
Account Manager
WHAT CAN YOU EXPECT FROM US?
On the Job training in the delivery of high-quality customer service to all Class 1
Inc. customers
Competitive wage
Extended health care plan, dental care, life and disability insurance
Company matching RRSP plan
Physical wellness subsidy
Paid time off (3 weeks’ vacation to start, paid sick days, paid flex days)
Emergency travel insurance
Employee assistance program
Continuous learning opportunities
EXCELLENCE
We believe in delivering the best products and
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