Product Coordinator

3 months ago

Toronto, Canada OntarioMD Full time

**Product Coordinator**

**Location: Toronto**

**Permanent Full-Time**

**Job Band: 3**

The Product Coordinator is responsible for supporting initiatives and operational duties relating to the ongoing product and service management of digital health products and/or corporate services operated by OntarioMD.

**Under the direction of the Manager, Integrations Partnerships, this role will support the digital health products and services, including**:

- Supporting the broader team in the context of ongoing product and service management:

- Coordinates and develops periodic and ad hoc progress and status reports and dashboards.
- Coordinates and facilitates meetings, training sessions and working sessions with internal and external stakeholders, including the preparation of presentations and supporting materials, and the documentation, distribution and follow-up of meeting minutes and action items.
- Prepares and contributes to a variety of internal and client-facing communications.
- Support management of internal and external stakeholder relationships:

- Develop and maintain internal cross-departmental communications (e.g., OntarioMD Finance, Client Services and Engagement, Communications).
- Develop and maintain relationships with external partners such as EMR vendors, system delivery partners, and other EHR stakeholders.
- Develop and maintain internal reporting processes.
- Report on monthly progress/key performance indicator results for the Department.
- Support information management and administration for the Product & Service Management Department:

- Ensure Corporate Information Management System(s) and other record keeping tools remain up to date.
- Collaborates with internal and external stakeholders and partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
- Contributes to the improvement of OntarioMD practices as part of an ongoing iterative process.
- Supports alignment to and continuous improvement of OMD’s common operating model, including a leveraged use of CRM and other assets.

**Requirements that are important to us**:

- Post-secondary diploma/degree preferably in Business Administration or equivalent experience
- Minimum of five (5) years’ experience in business administrative support
- Minimum of five (5) years’ experience with stakeholders in the provincial health system; and
- Minimum of five (5) years’ experience in a project-oriented environment.
- Minimum of two (2) years’ experience supporting IT related projects in a health informatics or IT integration environment
- Strong background in stakeholder engagement and relationship management
- Experience in process development and records management (e.g.: finance administration, forms, reporting, communications, internal process documentation etc.) Experience publishing and maintaining website content
- Excellent written communication and oral presentation skills with attention to detail
- Able to thrive in a consulting role, including data-gathering, analysis and problem solving
- Comfortable facilitating and working with cross organizational/cross-discipline delivery partners
- Experience tracking and reporting on project status, team activities and key performance indicators
- Must demonstrate strong background in tracking, prioritization and multitasking of department-wide activities
- Proficient with MS Office (Outlook, Word, Excel, PowerPoint, MS-Team etc.). Experience with MS SharePoint is an asset
- Excellent interpersonal and written communication

**Benefits we think you'll like**:

- Fantastic opportunity to grow within the team and throughout the organization.
- Professional development and continuous in-house learning opportunities.
- Fun, friendly, and dynamic work environment with a passion for digital health.
- Competitive salary and bonus program.
- Exceptional group benefits package paid by the organization.

**How to Apply**:

- We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations._
- All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays._

**_OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes._**

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