Customer Service Representative

5 months ago

Toronto, Canada Clare Interior Supplies Ltd. Full time

**Role Overview**:
The Customer Service, Counter Sales position ensures that we maintain a high-level of service for our customers. This role will ensure that customers are attended to in store and by phone.

**Responsibilities**:

- Process orders to completion which includes pricing, picking the order and sourcing additional information as required, accurately and efficiently
- Provide estimates, quotes, delivery information or terms to customers
- Evaluate customer’s needs and upsell product where appropriate to maximize sales
- Ensure all items purchased are properly entered, allocated and efficiently processed
- Contact customers advising them of status updates on issues with respect to their orders
- Keep areas organized and clean, including placement of stock, as well as counter and pick-up area for our customers
- Act as an ambassador of Clare with all customers, employees and suppliers
- Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments
- Other duties as assigned by Managment

**Skills**:

- Strong interpersonal and relationship building skills
- Exceptional customer service and communication (written & verbal) skills
- Ability to adapt to a changing environment and handle multiple priorities
- Strong attention to detail
- Ability to work collaboratively with teammates at all levels
- Ability to exercise independent judgment and initiative within established guidelines
- Able to safely lift upwards of 50lbs

**Qualifications**:

- 2 + customer service experience required
- 1+ years experience in over-the-counter sales required
- 2 + years experience in tools, tool sales, drywall tools, drywall or like industry considered a valuable asset
- Ability to work in office
- Ability to reliably travel to Clare Toronto

**Why Clare?**
- 100% Company paid benefits, full coverage
- Competitive compensation package
- Employer sponsored retirement plan
- Bonus programs that include performance and sales
- Company sponsored career growth

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

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