Customer Support Administrator

2 months ago


Etobicoke, Canada AutoTrader.ca Full time

The role of the Customer Support Administrator is to provide customer-focused day-to-day support to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role may also include processing and setting up contracts and handling billing inquiries including processing and setting up billing for all online products. Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross-functional teams to ensure client contracts are uploaded and billed correctly.

What you’ll do
- Capture, investigate and QA all online products for the customer.
- Communicate with internal teams to provide follow-up answers to customer questions or concerns.
- Respond to customer enquiries as needed.
- Other tasks as required.

What you bring to the table
- Must be very detail-oriented and very customer-focused.
- Must be organized and able to manage clients’ expectations.
- Be self-motivated and work individually and as a team.
- Have a sense of urgency to resolve and investigate issues.
- Able to work in a fast-paced and deadline-driven environment.
- Be available for shifts between Sunday-Saturday

Must have
- College diploma
- Solid verbal/written communication skills
- MS Office experience
- Previous customer service experience
- Strong customer service skills
- Strong analytical skills
- Previous experience working with software systems (including CRM tools, data entry systems)

**What’s in it for you**
- We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**
- We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

**Benefits from Day 1**
- Gym discounts
- Local in-office free gyms
- Employee and Family Assistance program
- Weekly virtual wellness events
- Conferences & training budget
- Regular internal training programs

**Financial planning**
- Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

**Competitive salary**
- Annual bonus structure
- 3% CPP matching



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