Customer Support

3 months ago

Etobicoke, Canada Gallant and Toole Full time

Are you driven by innovation and learning? — Yes? We are looking for you

**About You**:
You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture here

Here, we love to work with diverse minds to bring out the best results for our clients.

**Position Overview**:
We are on the lookout for a compassionate and committed individual to enhance our team as a Client Relations Specialist. **This is a 6 months contract position(chances of extension). **This pivotal role demands an individual who can blend exceptional customer service with expert handling of immigration-related inquiries, ensuring our clients receive unparalleled support and guidance. As the cornerstone of our client interaction, you will be instrumental in building trust and confidence in our services, guiding clients seamlessly through their immigration journey.

**Roles & Responsibilities**:

- **Client Communication and Support**: Serve as the first point of contact for client inquiries, resolving issues promptly and providing guidance on immigration processes in a professional manner.
- **Case Management**: Take comprehensive responsibility for client case files from initiation to completion, ensuring the accuracy and organization of essential documents such as passports, educational certificates, and work experience letters.
- **Customer Acquisition & Relationship Building**: Develop and maintain strong relationships with clients through consistent, empathetic, and personalized communication, understanding their unique needs and concerns.
- **Solution-Oriented Support**: Listen attentively to client needs, offering bespoke advice and solutions to enhance their experience and satisfaction with our services.
- **Collaboration and Coordination**: Work closely with internal teams to address complex issues, ensuring client needs are resolved efficiently and effectively.
- **Account management**: Accurately document all client interactions, transactions, and feedback in our CRM system, aiding in the delivery of a streamlined client experience.
- **Continuous Learning**: Stay abreast of the latest industry trends, regulatory updates, and technological advancements to offer informed and up-to-date guidance to clients.

**Job Specification Requirements**:

- **Experience**: Prior experience in a paralegal role or similar position involving immigration documents is strongly preferred. Experience in client engagement, account management, or customer service roles is advantageous.
- **Language Requirement**:Mandarin/ Vietnamese is required
- **Communication**: Outstanding verbal and written communication skills, coupled with the ability to empathize and connect with a diverse client base.
- **Problem-Solving**: Demonstrated ability to think critically and creatively to solve problems and address client concerns effectively.
- **Empathy and Patience**:A patient, empathetic approach, with a genuine commitment to assisting clients and ensuring their satisfaction and trust in our services is a must have.
- **Technical Proficiency**: Skilled in using CRM software, Google Workspace and relevant tools/systems for efficient client management.
- **Adaptability**: Flexibility to adjust to changing priorities and schedules, maintaining high-quality service standards under pressure.
- **Education**: A Bachelor's degree is required. Additional education or training in customer service is a plus.

**What We Offer**:

- Competitive compensation package
- Lucrative performance-based bonus.
- Paid time off
- Paid sick days
- Opportunities for professional development and career advancement.
- Collaborative and engaging work environment.
- Team lunch & learn
- The chance to make a meaningful impact on the lives of individuals and families seeking a better future in Canada.
- We maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law._

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Please confirm your fluency with Vietnamese language

**Education**:

- Bachelor's Degree (required)

**Experience*

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