Customer Service Administrator

4 months ago


Etobicoke, Canada Provincial Smart Home Services Full time

_**Responsibilities**:_
- Submitting funding documents on vault and updating salesforce
- Updating opportunities that are on install scheduled and in progress and calling customers that need to be booked for pending install
- Uploading all pre-install, post-install and model serial pictures sent over by the technician and updating the product list to the correct products installed
- Sending customers their signed documents with all the information of the products that were installed at their property
- Monitoring all cases received on the omni channel and responding accordingly
- Address daily questions and inquiries from customers to help solve concerns or direct them as appropriate to tier two service levels.
- Create and maintain customer database entries in a timely and accurate fashion.
- Provide effective and timely resolutions regarding a range of customer inquiries for home services and energy-related inquiries.
- Maintain the highest level of professionalism and go above and beyond to treat our customers like family.
- **Key Competencies**:_

1. Critical thinking and problem-solving skills dealing with individual and unique customer needs.

2. Ability to communicate in a professional and approachable manner.

3. Ability to take the initiative to resolve customer concerns above the expected solution without compromising business objectives.

5. Exceptional communication, both written and verbal in English

6. Ownership of the customer experience journey

7. Ability to learn new information and systems quickly with a proven ability to multitask.

8. Proven ability to process high volumes of work with accuracy and attention to detail.

9. Passionate about succeeding and dedicated to supporting the team.
- **Qualifications**:_

1. Completion of high school diploma or equivalent

2. At least 2 years of customer service experience

3. Professional experience in determining customer needs and presenting solutions.

5. Previous experience in a call center an asset

**Schedule**: Fulltime

**Pay**: $21/ hour

**Salary**: $21.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 2 years (required)

Work Location: In person


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