Customer Experience Inside Sales

2 days ago

Québec, Canada Oldcastle Infrastructure Full time

Job ID: 411980

FLSAStatus

Oldcastle Enclosure Solutions (OES), a CRH company, has united the Carson®, Christy®, and Synertech® brands to form the largest manufacturer of plastic, polymer, and concrete utility enclosure products serving the municipal water, irrigation, electric, communications, and transportation markets. OES has 11 manufacturing and distribution centers strategically located across the U.S. and Canada.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

The Inside Sale Representative will serve as the primary sales and account management representative to existing and new accounts within the assigned territory and/or market. In this role, you will be responsible for increasing sales and distribution, analyzing pricing, cost, and quote submission. The goal is to contribute to the overall operational efficiency and provide superior customer service experience while building and maintaining the customer base and relationships.

**Position Functions and Tasks**

The primary function is to deliver best in class customer service, build strong relations, and influence decision makers. This role’s responsibilities will include Sales support and analysis, monitor competitor trends and market conditions. This position requires working knowledge of all business systems tools and is positioned to handle special / complex / high-profile accounts.

**Duties**
- Analyzes data to understand the current market price and provide strategic pricing
- Enter estimates (quotations) while being solution-driven in any interactions with both internal and external customers
- Review customer submitted specifications and/or competitor part numbers to offer/develop cost effective product solutions
- Price product to maximize profit margins within established departmental guidelines
- Keep up-to-date on relevant offerings in the market and effectively communicate our value proposition
- Develop customer relationships that promote retention and loyalty
- Partner with Sales team members to manage all aspects of a customer's account
- Subject matter expert
- Grow customer accounts for profitability
- Collaborate with the team to be part of the continuous improvement
- This position requires **>5** years customer service experience and >2 years inside sales experience is a plus
- High initiative and drive; a self-starter who operates with speed, simplicity, and passion to succeed
- Agent of change for continuous growth and improvement
- Strong relationship skills
- Team player able to coordinate and collaborate to drive actions and results
- Great autonomy and superior organizational skills
- Demonstrates time management skills and ability to multi-task
- Attention to detail
- Excellent communication skills

**Requirements**:

- Able to read and interpret product drawings
- Demonstrates a passion for new technologies, by staying current in the upcoming trends
- Customer Service background; manufacturing or technical sales
- Responsible for developing and maintaining excellent customer / distributor relationships
- Performs various tasks and projects to support the sales team
- Willing to be adaptable & flexible in our ever-changing work environment
- BA/BS degree from accredited college/university; technical degree preferred

**What CRH Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.

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