Customer Experience Director
2 weeks ago
We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers.
Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers.
This role offers an estimated salary range of $60,000 - $80,000 per year, depending on experience and qualifications.
Key Responsibilities
- Teach, coach, and train to improve the success and selling potential of all associates
- Effectively and fairly lead and drive high-performance of all associates
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
- Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
Requirements
- Prior experience in leading teams in a customer-based sales environment
- Proven track record driving sales results
- Strong communication and ability to foster a customer centric selling culture
Benefits
- 40% merchandise discount and free product
- Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
- No-cost mental health and wellbeing support for all associates
- Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates
- Tuition Assistance Program for full-time associates
- Opportunity for paid time off and additional family benefits including maternity and parental leave
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