Customer Experience Director

2 weeks ago


Québec, Quebec, Canada Bath & Body Works Full time

We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers.

Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers.

This role offers an estimated salary range of $60,000 - $80,000 per year, depending on experience and qualifications.

Key Responsibilities

  • Teach, coach, and train to improve the success and selling potential of all associates
  • Effectively and fairly lead and drive high-performance of all associates
  • Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
  • Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information

Requirements

  • Prior experience in leading teams in a customer-based sales environment
  • Proven track record driving sales results
  • Strong communication and ability to foster a customer centric selling culture

Benefits

  • 40% merchandise discount and free product
  • Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
  • No-cost mental health and wellbeing support for all associates
  • Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates
  • Tuition Assistance Program for full-time associates
  • Opportunity for paid time off and additional family benefits including maternity and parental leave


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