Services Coordinator

7 months ago

Abbotsford, Canada PLEA Community Services Society of BC Full time

PLEA Community Services is currently seeking a **Regular Full-Time Services Coordinator** for our FolkStone-NWT team. The proposed start date for this position is as soon as possible. This position requires BCGEU membership.

This program supports adults with a variety of health or social challenges, such as living independently, cognitive, behavioral, mental health, addictions, FASD, and developmental disabilities. The Services Coordinator ensures the quality of services provided to clients meets their specific needs, through development and coordination of effective assessments and service delivery plans and the oversight of Family Caregiver* homes where clients reside.
- For the purposes of this job description, the term ‘Family Caregivers’ is used interchangeably with Respite Family Caregivers and Respite Family Home Caregivers.

**Position Type**: Regular Full-Time
**Location**: Abbotsford, BC
**Hours of Work**: The _usual_ hours of work in this position are based on a Monday to Friday flextime scheduling arrangement of 35 working hours per week, which includes days and evenings. Occasional weekends may be required to meet departmental needs.

**Minimum Requirements**:

- a Bachelor’s degree in social work or a related human/social services discipline.
- At least two (2) or more years of recent related experience working with vulnerable adults in health and social service programming, who have a variety of health or social challenges, such as living independently, cognitive, behavioural, mental health, addictions, FASD, and developmental disabilities.

**Who We Are**:
PLEA is an accredited, not-for-profit, charitable community services agency that has operated throughout BC for more than 40 years. We deliver high quality, innovative services to children, youth, adults, and families facing significant challenges in their lives. PLEA is an ally in reconciliation. The organization is committed to providing culturally safe programs and continuing to work towards breaking down the barriers that cause harm to Indigenous people and communities.

**What You Will Do**:

- Provide orientation and training to new Family Caregivers, regarding the specific expectations of the program, the circumstances of the clients, and the responsibilities of each member of the client’s care team.
- Supervise and maintain regular contact with Family Caregivers throughout the client’s placement. Problem-solve with family caregivers and clients on issues related to family functioning, using techniques such as active listening, conflict resolution, and de-escalation methods to resolve the identified challenges, needs and risks.
- Maintain regular in-home visits and conduct regular risk assessments to ensure the compliance of Family Caregivers with health and safety standards, contract obligations and the agency’s policies and procedures. Develop strategies to address or prevent issues in the homes and follow up with Family Caregivers to ensure the strategies have been implemented.
- Ensure all caregiving and respite files are in compliance and are current, accurate and complete through regular reviews. Address any issues in record keeping (e.g. providing additional training or requesting additional information) as necessary.
- Coordinate all aspects of the client’s care (i.e. from intake to discharge). Ensure all relevant parties have the information necessary to effectively deliver the services outlined in the client’s service, safety and risk management plans.
- Conduct comprehensive assessments of client needs, make referrals to other service providers, and lead the development, implementation and review of the client’s service, safety and risk management plans.
- Represent the program in the integrated case management process and in meetings with referring authorities, care team members and other professionals to report on the client's progress, address case planning issues and concerns, evaluate the effectiveness of the service delivery and make adjustments when necessary.
- Complete necessary client and program reports as per the timelines required by the program. Ensure that all documentation pertaining to service delivery is current, accurate, complete and in compliance with the program’s policies and procedures.
- Respond to client critical incidents and emergencies. Recognize potential crises, analyse such situations accurately and implement strategies (e.g. de-escalation) to resolve them and prevent future occurrences. Comply with all internal and external reporting responsibilities.
- Verify the accuracy of Family Caregivers' pay information and input accurate pay and billing information. Review Family Caregivers expenses and approve for reimbursement, when applicable.
- Protect and uphold confidentiality.
- Perform other related duties as required.

**What You Will Bring**:

- Demonstrated teamwork, leadership and supervisory skills.
- Excellent oral and written communication skills, especially with

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