Exhibitor Services Coordinator

5 months ago

Abbotsford, Canada Global Conventions Services Full time

**Global Convention Services** is seeking a highly organized, results-oriented individual with a passion for delivering excellent customer service to join our team as the **Exhibitor Services Representative **at our **Abbotsford, BC** branch.

**About The Company**

Global Convention Services Ltd. is a family-owned event decorating company, operating since 1989, with eight branches in 5 provinces across Canada. The core of our business features, but is not limited to, trade show décor, event furniture, event electrical distribution, event printing and signage, material handling, shipping, customs and brokerage, and display installation and dismantle services.

**About the Role**

**Responsibilities**:

- Coordinate clients’ needs with other suppliers to supply rental items, audio visual equipment, décor & themed items, and other needs as identified
- Prepare for all events that require exhibitor services by ensuring you have everything you need prior to arriving onsite at an event. This includes ensuring your equipment is charged, printing off all necessary documentation, and ensuring the documentation is accurate and up to date.
- Develop a thorough understanding of the material handling process, and be the go-to for any onsite material handling questions from exhibitors, coworkers, show organizers, and facility managers
- Accountable for all exhibitor freight (materials) entering and exiting the event facility
- Manage onsite exhibitor services, including manning the exhibitor services desk, facilitating onsite sales and providing high level customer service to all exhibitors
- Liaise directly with 30-300+ exhibitors on show site, initiating contact with them and ensuring they understand the move-in and move-out process including material handling
- Work with the installation team to ensure exhibitors materials and services are delivered in a timely manner
- Ensure all paperwork is organized and all accounting procedures have been followed in a timely manner upon show close
- Promptly respond to all client inquiries and provide immediate attention to their needs
- Maximize revenues through effective upselling

**Requirements**:

- Minimum 2-3 years of relevant experience in customer-facing roles, previous customer service experience working directly to solve customer concerns is considered an asset
- Ability to work and thrive in a team environment
- Skilled Multitasker who can manage multiple priorities at once
- Organized with effective time management skills
- Ability to function and maintain a professional attitude under tight deadlines and long work hours
- Excellent oral communication with a high degree of comfort introducing yourself to clients and exhibitors
- Ability to lead small teams
- Strong technological skills, including experience using POS (point-of-sale) systems and Microsoft Office suite
- Experience with NetSuite considered an asset
- Must have access to a reliable vehicle
- Must be able to work flexible hours, including evenings and weekends, and travel throughout the Lower Mainland (as needed)

**Benefits**:

- Fun, friendly and supportive workplace culture.
- Competitive Wage
- Comprehensive benefits package; including extended health & dental, group RRSP
- Professional Development Opportunities
- Fitness Reimbursement

**Contact us to Apply**

If you are looking to be a part of Canada’s premier event decorating company, and join our family from coast to coast, please send please click on the "Apply" button at the top of the page.

**Salary**: $22.00-$26.00 per hour

**Salary**: $22.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Day shift
- Weekends as needed

Ability to commute/relocate:

- ABBOTSFORD, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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