Administrative Assistant
1 month ago
**Job description**
**Responsibilities**:
- Efficiently handle order entry processes, ensuring accuracy and timeliness.
- Manage e-commerce orders, including processing, tracking, and addressing customer inquiries.
- Close orders on the e-commerce portals in a systematic and organized manner, maintaining proper documentation.
- Provide customer service assistance to authorized dealers and end-users as required.
- Collaborate with internal teams to streamline order fulfillment processes.
- Maintain clear and organized records of orders, shipments, and related documentation.
- Provide support in resolving any order-related issues and discrepancies.
- Perform other administrative tasks as needed to support the overall efficiency of the team.
**Requirements**:
- Advanced skills in Microsoft Excel, including **VLOOKUP, COUNTIF, MATCH, INDEX, PIVOT TABLE.**:
- Ability to create and maintain detailed spreadsheets for order tracking and analysis.
- Proven experience in order entry and e-commerce order management.
- Strong background in e-commerce portals and managing associated documentation.
- Excellent organizational and multitasking skills.
- Strong customer service background with the ability to address inquiries and resolve issues promptly and effectively.
- Effective communication skills for coordinating with internal teams and external partners.
- Ability to work independently and prioritize tasks efficiently.
**Adaptability**:
- Flexibility to adapt to a fast-paced work environment with changing priorities.
- Capacity to handle unexpected challenges and find effective solutions.
**Team Collaboration**:
- Collaborating with cross-functional teams to ensure seamless operations.
- Ability to work cohesively with different departments to enhance overall organizational efficiency.
**Preferred Qualifications**:
- Previous experience in administrative roles with a specific emphasis on order entry, customer service, and/or e-commerce operations.
- Demonstrated proficiency in handling shipping logistics and related tasks.
- Knowledge of industry-standard shipping practices and logistics solutions.
**Ability to commute/relocate**:
- Markham, ON L3R 3J9: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- DCS / DEC (required)
**Experience**:
- Administrative experience: 3 years (required)
- Order processing: 3 years (required)
- Customer Service: 2 years (required)
**Job Types**:Full-time, Permanent
**Pay**:$22.00 per hour
**Expected hours**: 40 per week
**Work Location**: In person
**Benefits**:
- Casual dress
- On-site parking
**Schedule**:
- 8 hour shift
- Monday to Friday
**Education**:
- DCS / DEC (preferred)
**Job Types**: Full-time, Permanent
Pay: $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Microsoft Excel: 2 years (required)
- Microsoft Office: 2 years (required)
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
Work Location: In person
Application deadline: 2024-11-15
Expected start date: 2024-11-18
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