Clinic Business Manager

6 months ago

Toronto, Canada Toronto Psychology Clinic Full time

**About Us**

The Toronto Psychology Clinic (TPC) is a multidisciplinary team of registered health professionals who provide culturally informed, evidence-based psychological services to optimize their client’s health and well-being. Services include mental health diagnostic assessments and psychotherapy services, supervision and training, and mental well-being training and workshops for organizations and corporations. Clients seek TPC because of the clinic’s focus on providing mental health services from an equity, diversity, and inclusivity perspective.

**About the Role**

If you are a highly motivated and experienced management professional seeking a senior-level role that combines healthcare clinic operations and financial management, we encourage you to apply. Join our team and contribute to the delivery of exceptional mental health care while driving the operational and financial success of our clinic. See details of this role below:
**Responsibilities include**:

- Provide leadership to the clinic and manage all administrative operations.
- Foster a strong culture of teamwork, effective communication, continuous learning, and professional growth within and between various clinic departments.
- Manage the clinic's financial plan, including budgeting, forecasting, and financial reporting.
- Coordinate and maintain accurate records of the clinic's financial activities that include bookkeeping, accounts receivables, account payables, and payroll.
- Identify cost optimization and revenue enhancement opportunities and implement strategies to improve overall financial performance.
- Coordinate and maintain a system for quality assurance for various clinic operations; generate and present reports and make recommendations for improvements
- Remain up to date on and ensure staff compliance with clinic policies and the laws, regulations, and standards that govern regulated healthcare services in the private sector.
- Create and facilitate training to improve clinic operations and overall service quality.
- Develop, update, and organize clinic contracts, policies, procedures, forms, database, and training documents; ensure smooth implementation of new policies and procedures.
- Develop and facilitate onboarding, training, coaching, and supervision of all current and new administrative staff
- Conduct regular performance appraisals to support administrative staff’s professional learning and growth and determine salary adjustments and bonuses.
- Ensure all personnel files and human resources processes, policies and information are up to date; coordinate coverage for and maintain a record of vacations, sick/personal days, and incidents.
- Oversee and keep thorough records of clinic subscriptions, supplier contracts, corporate filings, and renewals.
- Coordinate activities with other professionals, organizations, and clinics to maintain and grow referrals
- Be knowledgeable in all clinic software; leverage new technology tools to improve efficiency and accuracy in clinic processes
- Ensure proactive customer service is provided, reviewing customer complaints and implementing corrective action as appropriate.
- Oversee marketing initiatives that include website improvements, social media, print, and digital press releases, etc.
- Provide backup support to administrative staff as required
- Other duties as assigned

**Qualifications required**:

- A minimum of 5 years of management experience in a health clinic that includes managing financial and human resource operations.
- Positive attitude and growth-driven mindset
- Demonstrated experience in leadership and employee management
- Excellent customer service and team-building skills;
- Solid oral and written communication skills.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Strong analytical and problem-solving abilities
- Strong business acumen and a results-oriented mindset with a focus on achieving financial targets and operational excellence.
- Experience with bookkeeping, budget analysis, financial reporting, and payroll
- Experience with recruitment, training, and managing a team of administrators.
- Knowledge of equity diversity and inclusivity practices in healthcare
- Knowledge of health information best practices for virtual clinics.
- Ability to learn, use, and troubleshoot software quickly
- Excellent attention to detail and ability to meet deadlines
- Google Workspace, Janeapp, and Quickbooks Online experience an asset but not required

**Job Type**: Full time, permanent

**Availability**: 40 hours a week; Monday - Friday; Hybrid

**Annual Salary**

If your qualifications and experience fit this position, we will contact you to learn more. We offer competitive pay, along with the opportunity to grow and thrive in a dynamic, successful organization. We hope you will join us in our journey to become one of Toronto’s leading mental health clinics.

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