Clinic Manager

6 months ago

Toronto, Canada MyHealth Centre Full time

MyHealth is looking for a qualified and experienced Clinic Manager. The Clinic Manager will be responsible for overseeing the daily clinic operations, accounting functions, physician relations, and team management. As a manager, they will oversee the implementation of company-wide programs and timely reporting of clinic data. Embracing the MyHealth Centre’s mission of treating each patient with dignity, care, respect, and enthusiasm, they will ensure their team delivers patient care excellence and physician support.

**About MyHealth Centre**

MyHealth Centre is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to MyHealth Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services.

**Why join MyHealth? Here are 5 great reasons**
- **Accredited Patient Care**: We’re Ontario’s only independent diagnostic health facilities that are Accredited with Commendation. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities.
- **Canada’s Best Managed Companies**: For 5 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies.
- **Great Place to Work**: For 5 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.
- **Consumer Choice Award**: For 4 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms.
- Canada’s Top Growing **Companies**: The Globe and Mail’s Report on Business has selected MyHealth in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years.

**Responsibilities**:

- "Running the Business" at the frontline clinic level resulting in the effective and efficient operations of all clinics in respective area.
- Provide leadership, direction, coaching and reporting on all operational aspects at the clinic level.
- Prepare employee schedules to meet referral demand and optimization of equipment utilization and ensure coverage during vacations and absences.
- Work with staff to develop their professional development goals; encourage cross training.
- Track all billings, ensure collection of billing errors and payment of private invoices
- Monitor technical problems with equipment and facilities, coordinate repair and maintenance.
- Order supplies and monitor usage.
- Coordinate with Human Resources to recruit, motivate, promote, transfer or terminate staff members.
- Continuously manage and improve work processes at the clinic.
- Handle all problem resolution: correct reporting errors; address client issues; non-compliance issues; WSIB accidents, etc.
- Implement procedural, administrative and organizational changes as per corporate objectives.
- Responsible for site inspection readiness ensuring all regulatory and accreditation requirements are met including quality assurance, health and safety.
- Prepare monthly operational report, budget variance. Attend any other tasks assigned by Regional Leader from time to time.

**Qualifications, Experience & Requirements**:

- 5+ years of management experience in healthcare or pharmaceutical industry.
- Willing to travel to various clinics.
- Ability to rapidly learn and adapt to changing environments and clients.
- Self-starter who thrives in entrepreneurial environments.
- Excellent presentation and relationship-building skills, combined with the ability to engage, inspire, and build credibility.
- Excellent interpersonal and communication skills.
- Ability to operate with high degree of integrity and sincerity.
- Demonstrated leadership, reliability and flexibility.
- Knowledge of and demonstrated ability in corporate core competencies.
- Positively influence and lead staff members, as well as physicians.
- Demonstrate effective decision-making and problem-solving skills.

**Personal**:
Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

**MyHealth Centre offers an excellent remuneration package including; competitive wa

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