Bilingual Customer Service Representative

6 months ago


Toronto, Canada EXPLORATIO Full time

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**Do you possess expertise in problem-solving and enthusiasm for providing excellent service?**

Join the customer support team and be a part of a company that values your skills, passion, and dedication to consumer satisfaction. The company is looking to fill a position for a Customer Service Representative at their Toronto location. They are seeking bilingual, competent, and dedicated resources.

**Description**

Our client operates a call center that specializes primarily in managing building maintenance services to provide tailored solutions across various fields. With pride, the company emphasizes reliability, efficiency, and customer satisfaction. Our client offers a dynamic and inclusive work environment, fostering professional development, diversity, and team spirit.

**Profile Sought**
- Excellent written and oral communication skills in both English and French;
- Ability to quickly find effective solutions;
- Flexibility and stress resistance;
- Client-oriented.

**Requirements**:

- High school diploma or equivalent;
- Successfully pass mandatory tests during paid training;
- Provide 2 professional references.

**Responsibilities**:

- Handling electronic and phone-based transactions from a diverse clientele;
- Ensuring an excellent customer experience by providing high-quality service, actively listening to customer needs, and offering appropriate solutions;
- Maintaining accurate and up-to-date records of interactions in the customer relationship management system.

**Benefits**:

- Stimulating and dynamic work environment;
- Opportunity to learn and grow within a large company;
- Competitive and progressive compensation;
- Possibility of overtime and work on holidays, compensated at time and a half;
- Casual attire;
- On-site parking.

**The conditions**:

- In-person;
- Full-time;
- Schedule: Rotating (8-hour shifts), from Monday to Sunday (5 days per week) with the possibility of shorter or longer shifts or even working a 6th day per week;
- Entry-level salary: $23/hour.

**How to Apply**:
Type d'emploi : Temps plein

Salaire : à partir de 23,00$ par heure

Avantages:

- Stationnement sur place
- Tenue Décontractée

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi
- Fins de semaine au besoin
- Quart de jour
- Quart de nuit
- Quart de soir

Types de paie supplémentaire:

- Heures supplémentaires majorées

Question(s) de présélection:

- Do you have at least 6 months of experience in customer service?
- Do you speak both english and french?

Disponibilité:

- Quart de jour (Souhaité)
- Quart du soir (Souhaité)
- Quart de nuit (Souhaité)

Lieu du poste : En présentiel



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