Coordinator, Change and Communications

3 weeks ago

Vancouver, Canada UBC Full time

Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Administration, Level A
Job Title
Coordinator, Change and Communications
Department
Change and Communications | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations
Compensation Range
$5,791.00 - $8,323.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
December 7, 2024
**Note**: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
The Coordinator role provides administrative support to and works closely with the ISC Change and Communications team to complete tasks and deliverables. The role also supports the Senior Manager on ISC operational projects and initiatives as required.
Organizational Status
The Coordinator reports to the ISC Change Management and Communications Senior Manager. This role will also support the ISC Project Manager as needed.
Work Performed
Manages and leads administration for multiple projects within the Change Management and Communication team. Project management duties include, but not limited to: gathering data, conducting research and refining project requirements, developing project scope, charters, plans, budgets and schedules.
Ensures timely execution of projects, current, planned and/or adjusted execution of project plans. Monitor and report on project progress and handle any issues that arise. Identify risks and develop mitigation strategies.
Responsible for updating and ensuring the accuracy and completeness of project documentation and shared project workspaces including SharePoint and other project related documentation.
Develops, implements and maintains project management, communication, training and change management processes and systems to support the ISC onboarding standardization project. Proactively identifies interdependencies and flags potential constraints or issues. This role will work closely with the Senior Manager and Project Coordinator to collect information on current processes, identify gaps and opportunities, and create materials (checklists, process flows, etc.) that ISC Managers can leverage to onboard staff efficiently.
Develops communication materials, coordinates dissemination of information and training workshops/webinars, promotional materials andchecklists as necessary to roll out changes made to ServiceNow platform (Customer Relationship Management tool) and operations.
Build materials and add Workday training (for UBC Community) and ServiceNow training (for ISC) content to Canvas (Learning Management System).
Responsible for maintaining access to Workday Success Plan (WSP) and providing help/ troubleshoot any access issues related to WSP.
Manage, plan and coordinate ISC wide events, training sessions/workshops, strategic planning meetings and workshops on behalf of the Sr Manager, Change & Communications and ISC Sr. Director and support events run by the VP Finance units as required.
Creates Knowledge and Training deliverables including content on ServiceNow and Canvas to support ISC team.
Manages the SharePoint clean-up with consultation from the Senior Manager and Project Coordinator.
Responsible for updating and ensuring the accuracy and completeness of project documentation and shared project workspaces with SharePoint and Confluence. Manages all project-related resources; ensure all materials are current and properly filed and stored.
Lead and coordinate activities and key projects as directed by ISC Leadership.
Performs other duties as required.
Develops positive and productive working relationships across the organization.
Consequence of Error/Judgement
Supervision Received
The Coordinator reports to the ISC Change Management and Communications Senior Manager. Works independently under general managerial direction in assigned areas of responsibility. Work is reviewed in terms of effectiveness (completion and accuracy) within established policies and guidelines.
Supervision Given
None
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of rel

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