Customer Service Representative

4 weeks ago

Montréal QC, Canada CrownRing Full time

5565, CHEMIN DE LA CÔTE-DE-LIESSE │ VILLE SAINT-LAURENT (QUÉBEC) H4P1A1
- **Le versoin français suit ci-dessous**_

**The Company**:
CrownRing is a fast growing Canadian company looking for motivated, trustworthy and dedicated employees to join our team. As Canada’s leading wedding band and engagement ring manufacturer, we strive to maintain a professional work environment, both in our image and quality of work. We are looking for passionate, driven employees that are true believers in our immense potential.

**Nature of the position**:
Reporting directly to the Customer Service Team Lead, the customer service agent will be a positive, hardworking individual.

**Job responsibilities**:

- Delivers the ultimate customer service experience to our retail partners
- Responds to and resolves escalated issues and/or unique or complex requests
- Product inventory
- Other office duties

**Requirements**:

- Career oriented individual
- 1-3 years experience working in a customer service environment (office experience preferred)
- Excellent communication skills with the ability to build professional relationships with our retail partners
- Strong verbal and written communication skills in English as you will be communicating with clients with English as their first language.
- Extremely comfortable speaking on the phone
- Professional E-mail communication experience
- High attention to detail
- Experience working in a team environment
- Problem solving skills
- Ability to multitask
- Effective time management
- Positive attitude
- Strong computer knowledge ie. Microsoft Word, Excel and Microsoft Outlook

**Working at CrownRing**:We aspire to empower our employees through growth opportunities within the company. Our modern workplace offers a beautiful, bright, community-oriented office. We offer a competitive health, mental health, dental and vision benefits for you and your family.

**Hours**: Monday-Thursday (9h00-18h00)

Friday (9h00-15h30)

Office is in an industrial area therefore having a car is an asset

**We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.**
------------------------
- **L’entreprise**:
CrownRing est une entreprise canadienne en pleine croissance à la recherche d’employés motivés, dignes de confiance et dévoués pour se joindre à notre équipe. En tant que chef de file canadien dans la fabrication d’alliances et de bagues de fiançailles, nous nous efforçons de maintenir un environnement de travail professionnel, tant dans notre image que dans la qualité de notre travail. Nous sommes à la recherche d’employés passionnés et motivés qui croient vraiment en notre immense potentiel.

**Nature du poste**:
Relevant directement du chef d’équipe du service à la clientèle, l’agent du service à la clientèle sera une personne positive et travailleuse.

**Tâches**:

- Offre l’expérience de service à la clientèle ultime à nos partenaires de vente au détail
- Répond et résout les problèmes escaladés et / ou les demandes uniques ou complexes
- Inventaire des produits
- Autres fonctions de bureau

**Qualifications**:

- Individu axé sur la carrière
- 1-3 ans d’expérience de travail dans un environnement de service à la clientèle (expérience de bureau préférée)
- Excellentes compétences en communication avec la capacité d’établir des relations professionnelles avec nos partenaires de vente au détail
- Solides compétences en communication verbale et écrite en anglais car vous communiquerez avec les clients avec l’anglais comme langue maternelle.
- Extrêmement à l’aise de parler au téléphone
- Grande attention aux détails
- Expérience de travail en équipe
- Compétences en résolution de problèmes
- Capacité à multitâche
- Gestion efficace du temps
- Attitude positive
- Solide connaissance de l’informatique, c’est-à-dire. Microsoft Word, Excel et Microsoft Outlook

**Travailler chez CrownRing**: Nous aspirons à responsabiliser nos employés grâce à des opportunités de croissance au sein de l’entreprise. Notre lieu de travail moderne offre un bureau magnifique, lumineux et axé sur la communauté. Nous offrons des prestations compétitives en matière de santé, de santé mentale, de soins dentaires et de soins de la vue pour vous et votre famille.

**Heures d’ouverture**:

- Lundi-Jeudi (9h00-18h00)
- Vendredi (9h00-15h30)

Le bureau est dans une zone industrielle, donc avoir une voiture est un atout

**Nous sommes un employeur qui souscrit au principe de l’égalité des chances et nous valorisons la diversité au sein de notre entreprise. Nous ne faisons aucune discrimination fondée sur la race, l’origine ethnique, la religion, le sexe, l’orientation sexuelle, l’âge ou le handicap. Le genre masculin est utilisé dans cette description de poste comme genre neutre.**

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