Customer Service Representative

2 months ago


Montréal QC, Canada Sweet Stationery Shop Full time

**Résumé de l'emploi**

**Responsabilités**
- Aider les clients à placer des commandes, à suivre et à résoudre les problèmes.
- Effectuer les tâches de saisie de données avec précision et efficacité.
- Analyser les besoins des clients pour recommander des produits ou des services appropriés.
- Maintenir les normes d'étiquette téléphonique tout en interagissant avec les clients.
- Utiliser les compétences bilingues pour aider les clients anglophones et francophones.
- Identifier les opportunités pour les produits de vente incitative et de vente croisée.

**Expérience**.
- Une expérience antérieure dans un rôle de service à la clientèle est préférable mais pas obligatoire.
- La maîtrise de l'anglais et des langues françaises est un plus.
- Solides compétences en communication avec la capacité d'articuler l'information de manière claire et concise.
- Excellente étiquette téléphonique et écoute active.
Capacité d'analyser les demandes des clients et de fournir des solutions appropriées.
- La connaissance des processus de saisie des données est bénéfique.

Rejoignez notre équipe en tant que représentant du service à la clientèle et lancez-vous dans une carrière enrichissante où vous pouvez utiliser vos capacités multilingues, votre expertise en matière de service à la clientèle et vos compétences en communication pour offrir un service exceptionnel à nos précieux clients.

(English Version)

**Job Summary**

**Responsibilities**:

- Assist customers with order placement, tracking, and issue resolution.
- Perform data entry tasks accurately and efficiently.
- Analyze customer needs to recommend suitable products or services.
- Uphold phone etiquette standards while interacting with customers.
- Utilize bilingual skills to assist English and French speaking customers.
- Identify opportunities for upselling and cross-selling products.

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Proficiency in English and Frencg languages is a plus.
- Strong communication skills with the ability to articulate information clearly and concisely.
- Excellent phone etiquette and active listening skills.
- Ability to analyze customer inquiries and provide appropriate solutions.
- Familiarity with data entry processes is beneficial.

Join our team as a Customer Service Representative and embark on a rewarding career where you can utilize your multilingual abilities, customer service expertise, and communication skills to deliver exceptional service to our valued customers.

Type d'emploi : Temps plein, Permanent

Rémunération : 16,00$ à 20,00$ par heure

Lieu du poste : En présentiel



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