Customer Service Representative

3 months ago

Montréal QC, Canada BMO Financial Group Full time

6700 rue St-Hubert MONTREAL Quebec,H2S 2M6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Salary**:
$33,850.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our ValleyField site is looking for a new Customer Service Representative to join our Contract Logistics team. ** Your Role**: As the Customer Service Representative you are accountable for maintaining excellent service levels for...

  • Customer Service Representative

    2 months ago

    Montréal, QC, Canada Exertis | JAM Full time

    **Job Title**: Customer Service Representative **Division**: Erikson Commercial **Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week) **Schedule**: Monday to Friday 8:30-5:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis | JAM has grown to be...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada Oceanex Full time

    We are currently searching for a dynamic **Customer Service Representative** to join our Montreal office. Reporting to the Customer Service Manager, the chosen person will be responsible to take, administer and respond to customers’ requests. **Tasks and responsibilities** - Process customers’ orders promptly and efficiently. Take customers’ bookings,...

  • Customer Service Representative

    4 months ago

    Montréal, QC, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Customer Service Representative

    4 months ago

    Montréal, QC, Canada Dal-Tile Corporation Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...

  • Customer Service Representative

    1 month ago

    Montréal, QC, Canada AFROLYMPIC TRAVEL INC Full time

    We are looking for a friendly and responsible Customer Service Representative to join our travel company, specializing in organizing unique journeys and unforgettable adventures for our clients. This role is perfect for someone who is passionate about travel, enjoys helping people, and is skilled in problem-solving. **Key Responsibilities**: - Provide...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    1625 boulevard Graham Montreal Quebec,H3R 1G7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    1205 Ste-Catherine Street West Montreal Quebec,H3B 2K7 Mandarin would be an asset Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the...

  • Customer Service Representative

    1 month ago

    Montréal, QC, Canada Passport Health Full time

    **Customer Service Representative (CSR)** **Job Summary**: The CSR is responsible for providing exceptional customer service to clients by responding to service inquiries and conducting soft sales on services offered through Passport Health. **Responsibilities**: - Respond to client inquiries via multiple communication channels- Build sustainable...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada Les Importations Bolide Ltee Full time

    **Role Summary**: The Customer Service Representative will serve as the contact person for all customer service related activities; including both sell-in initiatives and after-sale service within our wholesale division. This person will play a key role in ensuring the orders are properly entered, that the showroom and clients are well served, and that the...

  • Customer Service Representative

    4 months ago

    Montréal, QC, Canada Groupe Lemur Inc. Full time

    _*English to follow_ **Représentant du service à la clientèle** **L'opportunité** Nous recherchons une personne proactive et soucieuse du détail pour rejoindre notre équipe en tant que représentant du service à la clientèle. Dans ce rôle, vous serez responsable de divers aspects du traitement des commandes et du soutien des comptes. Vos tâches...

  • Customer Service Representative

    4 months ago

    Montréal, QC, Canada Sweet Stationery Shop Full time

    **Résumé de l'emploi** **Responsabilités** - Aider les clients à placer des commandes, à suivre et à résoudre les problèmes. - Effectuer les tâches de saisie de données avec précision et efficacité. - Analyser les besoins des clients pour recommander des produits ou des services appropriés. - Maintenir les normes d'étiquette téléphonique...

  • Customer Service Representative

    4 months ago

    Montréal, QC, Canada Challenger Motor Freight Inc. Full time

    **Customer Service Representative**: **POSITION SCOPE**:The Customer Service Representative, under the supervision of the Customer Service Supervisor, performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication and interpersonal skills as well...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, QC, Canada Groupe LavaSeco Full time

    We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Handle and resolve customer needs and orders with professionalism - Collaborate with other team members to ensure efficient service - Maintain accurate records of customer interactions in our database - Assist in...

  • Customer Service Representative

    6 months ago

    Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...

  • Customer Service Representative

    1 month ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the Opportunity?** The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice...

  • Bilingual Customer Service Representative

    2 months ago

    Montréal, QC, Canada Lexia Communications Inc. Full time

    **Lexia Communications Inc. is looking for a Full-Time Bilingual Customer Service Representative in Montréal, QC** **Must be Fluent in English and French** **Duties**: - Office Administrative duties - Dispatch duties - Organize files and keep month-to-month invoice records - Create/collect new and pending invoices from clients - Checking the schedule of...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, QC, Canada Fuze HR Solutions Inc Full time

    Fuze HR is looking for **Customer service representatives.** The agents will be responsible for ensuring the satisfaction of internal and external customers, customer requests, offering alternatives if necessary, etc. Available schedules currently are: 9am-5pm or 4pm-midnight **Salary**: 18.50 $/hour **Main tasks of the Customer Service...

  • Customer Service

    4 months ago

    Montréal, QC, Canada Peluche Vieux-Montreal Full time

    Job Summary: Join our team as a Customer Service Representative where you will play a vital role in providing exceptional service to our valued customers. As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction. Your strong communication...