Customer Service Representative
2 months ago
**Customer Service Representative (CSR)**
**Job Summary**:
The CSR is responsible for providing exceptional customer service to clients by responding to service inquiries and conducting soft sales on services offered through Passport Health.
**Responsibilities**:
- Respond to client inquiries via multiple communication channels- Build sustainable relationships of trust through open and interactive communication- Schedule travel and booster appointments- Promote expansion of products and services offered by Passport Health- Provide accurate, valid and timely information using the right tools/resources- Handle complex processes and multi-task in a fast-paced environment- Registration of data in the Quebec vaccination registry- Communicate effectively with internal departments/co-workers to maximize client experience
- Perform any reasonable work requested that falls within the qualifications but not specifically described as determined by the call center leadership team.
**Minimum Requirements**:
- Attendance is a fundamental factor with a call center environment. Attendance, punctuality, and reliability is a requirement.- Must be available to work 3 days a week (7:00 am - 3:00 pm)- High school diploma/GED- Prior customer service/sales experience (call center experience preferred)- Excellent verbal and written communication skills- Ability to remain professional and courteous with customers / co-workers at all times- Experience working in fast-paced, goal oriented and team based environment-
- Excellent track record of attendance and adherence to schedule
- Must be fluent in French
- BONUS: fluency in English and Spanish.
- Ability to evolve in an autonomous environment.
**Advantages**:
**Hybrid work environment opportunities**Values work/life balance and family**
- ** Business Casual dress code when in office**
- ** Schedule flexibility
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