Customer Service Representative

4 weeks ago

Montréal QC, Canada Exertis | JAM Full time

**Job Title**: Customer Service Representative

**Division**: Erikson Commercial

**Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week)

**Schedule**: Monday to Friday 8:30-5:30

Exertis | JAM, Making the world sound better, one brand at a time Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service

**What you will do**:
We are looking for a motivated and well-spoken Customer Service Representative specializing in the **Audio Integration and Commercial Industry** to join our Sales team that has extensive technical knowledge and sales experience in distributed audio, 70V to digital matrix systems meant for public address (PA) & background music (BGM).

The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Purchasing experience is a plus.

Specifically, we are catering to all** specifiers, integrators, and resellers **in the audio public address segment throughout Canada:
To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener.

**Responsibilities**:

- Building/strengthening relationship with client base.
- Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
- Keep our customers updated with price lists and promotions.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information.
- Keeping up with product, service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining features of products and services.

**What we are looking for**:

- Previous experience in an outbound call center or a related sales position.
- Excellent phone and people skill manners with customer service skills.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office
- Strong organizational skills and the ability to multitask.
- Bilingual.

**Ready to join our team? Here is why we are one big, happy JAMily**
- Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
- Wellness Incentive Program, and an Employee Assistance Program.
- RRSP matching program.
- Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
- We value work life balance and offer a causal and fun environment.
- Lively social calendarthere’s always something for everyone
- Generous employee discount on all our cool gear.
- On-going learning opportunities.
- Not to mention the opportunity to work in a highly talented, winning team

JAMFAM

**Ne perdez pas le rythme - **Postulez chez Exertis | JAM **

**Poste**: Représentant service à la clientèle

**Division**: Erikson Commercial

**Endroit**: Baie D’Urfé, QC (environnement hybride, en présentiel deux jours semaine)

**Horaire**: Lundi au vendredi, 8 :30-17 :30

Exertis | JAM, faire que le monde sonne mieux, une marque à la fois Est-ce que ces mots résonnent comme de la musique à vos oreilles?

Depuis 1972, les Exertis | JAM est devenu un des plus importants distributeurs de matériel électronique, d’appareillage de sonorisation professionnelle et d’instruments de musique. Venez nous joindre pour demeurer fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle possible

**Ce que vous ferez**:
En particulier nous desservons **spécificateurs, intégrateurs et revendeurs** en produits d’installation audio commerciale partout au Canada:
Pour réussir comme représentant, vous devez être à même d’établir des liens de confiance et obtenir la satisfaction de la clientèle. Un excellent représentant des ventes à l’interne devrait être compétitif et savoir être à l’écoute.

**Responsabilités**:

- Construire/renforcer les relations avec notre clientèle.
- Faire suivis sur bons de commande, émission de RMA garantie, suivis client sur leurs commandes, suivi des échantillons, émission de crédits, etc.
- Tenir nos clients à jours de nos listes de prix et promotions.
- Comprendre les besoins des clients et identifier les occasions de ventes.
- Répondre aux questions des clients potentiels et envoyer de l’information supplémentaire.
- Se tenir à jour sur les produits, les informations de service et les mises à jour.
- Créer et tenir à jour une base de données de nos clients actuels et potentiels.
- Expliquer les caractéristiques des produits et des s

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