IT Operations Specialist
6 months ago
**About us**:
**Accountabilities**:
- Strong focus on providing service to all in-office and remote staff requiring technical assistance.
- Be available for on-call support for any technology-related emergencies 24/7/365.
- Flex some hours on evenings and weekends for critical issues and technology rollout.
- Respond to and prioritize all public support tickets, assess and write bug reports, and coordinate internal escalation until resolution.
- Resolution of data issues using SQL tools to update records.
- Engage in proactive processes to address ongoing data quality issues.
- Escalate and coordinate technical and data issues with vendors until resolved.
- Monitor website issues, escalate problems to IT, and communicate status to staff.
- In coordination with the Operations Manager, configure and deliver business process improvement projects.
- Deliver weekly and monthly reporting of service benchmarks.
- Maintain documentation and training materials in the online Knowledgebase.
**Qualifications**:
- At least 2 to 3 years of relevant experience.
- Experience and or certification with supporting Windows and Mac workstations.
- Meticulous attention to detail, and high level of accuracy with data processing.
- Strong sense of ownership, accountability, persistence, and follow-through.
- Comfortable juggling conflicting priorities.
- Enthusiastic nature with positive attitude.
- Ability to communicate clearly and professionally in writing.
- Great to have: SQL skills; Knowledge of AWS managed services; Skills in HTML markup creation/review.
Stockhouse Publishing Ltd. is committed to employment equity and encourages all qualified individuals to apply.
**Salary**: $45,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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