Data Migration Specialist

7 months ago

Vancouver, Canada Push Operations Full time

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**The Role**:
We are currently looking for a **Data Migration Specialist** to join our growing **Customer Success** team In this role, you will be responsible for helping our new customers effortlessly migrate their historical data into Push. The Data Migration is an important milestone in the customer onboarding process, as it allows customers to continue where they have left off and realize our value. With expertise in Microsoft Excel, data manipulation, and troubleshooting, the Data Migration Specialist plays a critical role in setting up our customers for long-term success right from the start.

**Location**:
Recently the world has changed so we are changing with it. We’re embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

**Responsibilities**:

- Work closely with the Implementation team and our customers to ensure a successful transition of historical data and account setup,
- Communicate timelines and requirements while maintaining a high standard of work to support the needs of our customers and internal stakeholders,
- Extract, transform, and load historical customer data from their previous software provider into the Push platform,
- Partner with the Product and Customer Success teams to improve processes increasing the department's overall efficiency,
- Maintain accurate customer records and activities within our systems.

**Requirements**:

- Experience in a data entry/management role processing large amounts of information and inputting large volumes of data,
- Strong Microsoft Excel skills (you are comfortable with pivot tables and formulas such as XLOOKUP, IF statements, etc.),
- Proven analytical skills with superb attention to detail
- Excellent verbal and written communication skills
- Great organization skills, with the ability to handle multiple priorities at a time while maintaining departmental Service Level Agreements.
- Ability to quickly understand technical concepts and explain them to non-technical audiences
- Experience with programming is a huge asset
- Previous experience in creating processes and writing comprehensive Standard Operating Platforms.

**Bonus Skills and Qualifications**:

- Experience using Power Query and/or VBA
- Experience using Salesforce and JIRA
- Experience with Python language, SQL
- Experience in Payroll

**Why Push?**
- ** Do what you love** It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.
- ** Grow Yourself.** We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. _Let’s crush it together._
- ** Make an Impact. **At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.

**Additional Information**

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

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