Customer Support Specialist

3 months ago

Vancouver, Canada Push Operations Full time

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**The Role**:
We are currently looking for a **Customer Support Specialist** to join our growing **Customer Success** team This role requires a person who loves to help and support people. You have a keen interest in troubleshooting and supporting our customers solving a variety of issues, ranging from the simplest to the most complex technical issues. You are capable of effectively resolving customer enquiries in a considerate, accurate, and timely manner. You are also eager to work with the rest of the Customer Success team to improve all aspects of the customer experience, making Push truly customer centric.

**Location**:
**Responsibilities**:

- Confidently answer questions asked, providing advice, and proactively solving the customer's next challenge;
- Troubleshoot technical product issues reproducing and coordinating resolutions with our Product team;
- Contribute to our knowledge bases, consistently validating quality ensuring customers are have access to high-quality self-serve resources;
- Maintain a focus on excellence by meeting or exceeding quarterly targets;
- Have an obsession for helping customers be successful.

**Required Skills and Qualifications**
- 1+ years of experience in a customer service/support role, preferably in a SaaS environment
- You are a strong communicator with excellent interpersonal and organizational skills.
- You are an active listener capable of understanding customer needs and deploy appropriate strategies to ensure that they are addressed in a timely manner.
- Strong verbal communication skills; able to express yourself in a clear, concise, and empathetic manner;
- Ability to thrive at multitasking and prioritizing in a fast-paced environment;
- Ability to exude diplomacy, tact, and poise under pressure when working through customer issues.
- A genuine passion for customer support and the role it plays in making a customer-centric team successful.
- Comfortable with working with software, as well as adopting new technologies.
- Open mindedness to know when you need help, and are not afraid to ask for it.
- Experience with Zendesk or a similar ticketing system is a bonus.
- A resourceful and growth mindset.

**Why Push?**
- ** Do what you love** It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.
- ** Grow Yourself.** We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. _Let’s crush it together_.
- ** Make an Impact. **At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.

**Additional Information**

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

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