IT Operations Specialist

2 days ago

Vancouver, Canada Bosa Properties Full time

About the Company:
The story of Bosa Properties is one of entrepreneurship, commitment and a passion for real estate and construction that began over 50 years ago. Decades in the business have taught us how to create homes that are timeless in design, universal in their appeal, and comfortable for homeowners at every stage of life. Being a forward-thinking company matters to us and influences everything from where we build our projects to the amenities and technologies we build into them.

About the Role:
Reporting to the IT Operations Manager, the IT Operations Specialist will be a critical member of the overall support structure within the Company. This is an excellent opportunity for an IT professional to leverage their technical experience and customer-centric approach to truly take ownership of the IT support function of one of the top developers in the country.

Supporting 600 users, the IT Operations Specialist will be involved in new equipment roll-outs and ongoing projects. The IT Operations Specialist will act as the first point of contact for all hardware and software troubleshooting requests, and be a valued partner in the day-to-day operation of a high performing business.

**Key Responsibilities**:

- Onboarding & offboarding employees with all required hardware and software;
- Managing the internal ticketing process and escalating tickets internally or to third party partners as required;
- Troubleshooting workstations and software issues across all departments;
- Leading offsite presentation center set-up; including telecom, wireless, copiers, and firewalls;
- Managing hardware, software, and device inventory;
- Coordinating with existing 3rd party IT Company(s) for VPN and server-side operations;
- Managing vendor relationships and procurement for new hardware and software needs;
- Recommending procedure/process improvements and researching potential solutions;
- Updating and maintaining the ‘IT Manual’, and spearheading the creation of user guides;
- Handling and supporting audio/visual setup-ups on-site;
- Working with end-users to foster technology adoption.

What you Bring:
**Our Must Haves**
- Diploma in Computer Information Systems Administration or equivalent work experience;
- Friendly and confident in both verbal and written communication, with the ability to demonstrate strong customer service;
- Minimum five (5) years of experience in an IT Operations support role;
- Strong understanding of networking concepts (VLANs, routing, DNS, etc.);
- Experience with VoIP phone systems;
- Experience working with third party vendors;
- In-depth knowledge with MS Office products (including O365);
- Previous experience with IT inventory management and mobile device management;
- Expertise in Windows 10, Windows 11, and iOS;
- Experience with Active Directory and Azure domain controller;
- Experience with FreshService, MDM, Acquisto, SharePoint, and AWS will be considered an asset.

**Your Rewards**

Our most important offering to anyone that joins the Bosa Properties team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Real Estate Projects, our Company, and our People.
- **Medical and Dental Coverage**: Our industry leading benefits package covers you and your dependents at no cost
- ** RRSP Matching**:We support your future goals by matching up to 5% of your salary
- ** Friends and Family Program**: Early and exclusive access to our newly released projects
- ** BOSAconnect**:Our annual development conference that is hosted by our leadership and complemented by a range of world-class speakers and workshop experts
- ** BOSALeads**: Our proprietary Leadership Development program designed to support your continued growth, development and leadership capabilities;
- ** Professional Development and Education Support

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