IT Support Specialist

6 months ago

Vancouver, Canada Push Operations Full time

*Please note that this position is a Hybrid full time and based at our office in Downtown Vancouver. Office hours will be Monday to Friday from 9:00am to 5:30pm*_

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny's and more.

**The Team**:
We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team, you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**The Role**:
**Location**:
**Duties and Responsibilities**:

- Installing and configuring computer hardware, software, systems, networks, and office equipment
- Monitoring and maintaining computer systems and networks
- Setting up and maintaining a help desk ticketing system
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Ordering equipment and provisioning accounts for new hires
- Repairing and replacing equipment as necessary
- Monitoring systems to ensure security and compliance standards are met
- On-premise office network infrastructure maintenance
- Management of office hot desks, boardroom setup, and general office IT tasks

**Required Skills and Qualifications**:

- 5+ years in an IT support, systems administrator, or similar role
- Excellent written and verbal communication and a strong command of the English language
- Demonstrated experience configuring and maintaining enterprise networks and related services (VPN, firewall, QoS, etc)
- Experience configuring, maintaining, and running an efficient IT help desk
- Proficiency in working with both Mac/Linux and Windows hardware and software
- Proficiency with enterprise MDM, security, and account management tools
- Experience maintaining and configuring cloud services

**Bonus Skills and Qualifications**
- Familiarity with SOC2 and similar certification acquisition and compliance
- Industry recognized certifications in any of the following: cybersecurity, AWS, system administration
- Experience designing and implementing centralized monitoring solutions including logging, monitoring, alerting
- You are super smart and have earned a degree in Computer Science, Engineering, or equivalent work experience

**Why Push?**
- ** Do what you love** It's the key to happiness. That's why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy _so_ _you can do more of what you love_.
- ** Grow Yourself.** We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. _Let's crush it together._
- ** Make an Impact**. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that's why we challenge Pushies to show up as their authentic selves while creating a legacy.

**Additional Information**

At Push, we place value on different types of experiences. If your experience looks a little different from what we've listed but you think you're a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

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