Bilingual Customer Support Specialist

7 months ago

Vancouver, Canada Push Operations Full time

**L'entreprise**:
Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients de gagner du temps en simplifiant de manière extraordinairement efficace la gestion du personnel, afin qu'ils puissent se consacrer pleinement à leurs passions.

Parmi nos clients figurent des marques renommées telles que Earls Restaurant, Cactus Club, Denny's, et bien d'autres.

**L'équipe**:
Nous sommes des amoureux des chiens et des joueurs de jeux, où compétence et efficacité sont essentielles. Cependant, ce qui compte encore plus pour nous, ce sont des individus sympathiques et positifs qui s'intègrent à notre culture et sont prêts à évoluer avec nous. Rejoindre notre équipe en pleine croissance signifie jouer un rôle essentiel et unique dans notre mission de créer le meilleur système de gestion des ressources humaines pour nos clients. Ainsi, ils pourront consacrer davantage de temps à faire ce qu'ils aiment.

**Le rôle**:
Nous recherchons un spécialiste du support client pour rejoindre notre équipe de réussite client en pleine expansion Ce rôle requiert une personne passionnée par l'aide et le soutien aux individus. Vous manifestez un vif intérêt pour la résolution de problèmes et l'assistance à nos clients, que ce soit pour résoudre des problèmes techniques simples ou des défis complexes. Vous êtes capable de répondre de manière réfléchie, précise et rapide aux demandes des clients. De plus, vous êtes motivé à collaborer avec le reste de l'équipe de réussite client pour améliorer l'expérience client et faire de Push une entreprise centrée sur le client.

**Lieu de travail**:
**Responsabilités**:

- Répondre en toute confiance aux questions posées par le client, fournir des conseils et résoudre de manière proactive le prochain défi du client;
- Résoudre les problèmes techniques des produits en alignement avec notre équipe chargée du produit;
- Contribuer à la base de connaissances pour des ressources libre-service de qualité;
- Maintenir l'excellence et atteindre les objectifs trimestriels avec une obsession pour aider les clients à réussir.

**Compétences et qualifications requises**
- Au moins 1 an d'expérience dans un rôle de service/support client, de préférence dans un environnement SaaS.
- Bilingue anglais-français.
- Excellentes compétences interpersonnelles, organisationnelles et de communication.
- Vous êtes un auditeur actif, avec la capacité à comprendre les besoins des clients et à déployer des stratégies appropriées.
- Solides compétences en communication verbale ; capable de vous exprimer de manière claire, concise et empathique.
- À l'aise avec le multitâche et capable de prioriser dans un environnement dynamique.
- Capacité à faire preuve de diplomatie, de tact et d'assurance sous pression lorsque vous résolvez les problèmes des clients.
- Une véritable passion pour le support client et le rôle qu'il joue dans la réussite d'une équipe centrée sur le client.
- À l’aise avec l’utilisation de logiciels et l’adoption de nouvelles technologies.
- Ouverture d'esprit pour savoir quand vous avez besoin d'aide et ne pas avoir peur de la demander.
- Avoir de l’expérience avec Zendesk ou un système de tickets similaire est un bonus.
- Un état d'esprit ingénieux et tourné vers la croissance

**Pourquoi Push?**

Fais ce que tu aimes C'est la clé du bonheur. C'est pourquoi chez Push, nous favorisons un environnement qui nourrit votre passion pour le travail, et à vous sentir énergique et heureux afin que vous puissiez faire davantage de ce que vous aimez.

Développez-vous. Nous voulons vous voir gagner dans tous les domaines. Chez Push, notre mantra est le suivant : vous évoluerez professionnellement et personnellement. Nous menons des conversations autour de vos objectifs personnels et professionnels. Atteignons-le ensemble.

Faites une différence. Chez Push, nous croyons que chacun naît avec un génie en lui, et notre responsabilité est de cultiver ce génie intérieur. L'impact est notre critère principal. C'est pourquoi nous encourageons les membres de l'équipe Push à se présenter authentiquement tout en laissant une empreinte durable.

**Informations Complémentaires**

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but

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