Director of Product Strategy

5 months ago

Remote, Canada Apply Digital Full time

**ABOUT APPLY DIGITAL**

**Who we are**:We're a global digital transformation partner for change agents, working to modernize their organizations.

**Who we help**:Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.

**What we do**: We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.

**How we help**: We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization’s broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes.

**THE ROLE**:
A large function of the work, will be in the Discovery phase with our Clients. These are at the start of our engagements when the ambiguity is the highest. Discoveries come in many shapes and sizes and the Clients can come with legacy vendors all the way to advanced, modern suppliers of composable and modular capabilities. The conclusion of Discovery phases is a concrete plan of action and roadmap that is agreed upon at all Stakeholder levels. It consists of many deliverables which you will be a key part of such as the blueprint, technical and business requirements, the roadmap, go to market and value proposition.

You will provide territory-specific insight into market trends, leveraging your network of both enterprise brands and technology partners to ensure our successful positioning as solution leaders in the North American region.

At the conclusion of Discovery. you will join the build team to ensure the goals of Discovery are met for the lifetime of the Client relationship with Apply. You will retain the key Client stakeholder relationships even as your time scales back on the day to day, giving you space to begin the process again with a new client.

By collaborating with cross-functional teams, you will be central to driving revenue growth by helping our clients adopt advanced business capabilities, optimizing platform solution operations, and providing the vision and local leadership to ensure exceptional platform experiences for our clients.

**RESPONSIBILITIES**:

- ** Strategic Leadership**:Provide strategic leadership and direction for the Platform practice in North America, including contributing to setting goals, developing strategies, and establishing best practices. Lead the team in driving revenue growth, solutioning, and optimizing platform operations, and delivering exceptional platform experiences for clients.
- ** Client Relationship Management**: Working with Client Services, building and maintaining strong relationships with clients in North America, acting as a trusted advisor and point of contact for all platform-related matters. Surface and understand clients' business objectives and challenges, and effectively communicate strategic solutions that align with their goals. Proactively identify opportunities to add value and expand the scope of services provided to clients and ensure client satisfaction.
- ** Cross-functional Collaboration**:Partner cross-functionally to define the vision, roadmap, and lead discovery and delivery of industry-leading portfolio. Identify, socialize, and deliver new innovative opportunities to disrupt the way our clients operate today.
- ** Product Leadership**:Seasoned authority of all things digital product technology and business strategy including planning, prioritization, requirements, experimentation, and execution to achieve critical metrics and optimize end-to-end growth.
- ** Partnerships**: Develop and maintain relationships with key technology platform partners, using those relationships to innovate on emerging capabilities and features that can drive engagement.
- ** Discovery**:Lead Discovery engagements, which means strong problem-solving skills to take an ambiguous problem and develop a structured and logical framework to define the problem, analyze data and make actionable recommendations that appeal to all stakeholders
- ** Thrive in Ambiguity**:with a flexible operating range and constantly call into question assumptions and biases and motivate teams to do the same.
- Ability to be hands-on and go deep on a problem, uncover root causes, and find pockets of opportunity anywhere/everywhere via technology & design principles.
- ** Collaboration**:Able to work with cross-functional teams, including sales, marketing, technology, and operations, to align platform strategies with overall business objectives. Provide expertise and guidance to internal stakeholders on platform strengths and weaknesses, best practices, user experience, digital marketing, omnichannel and channel-less operations and customer engagement.
- ** Project Delivery Collaboration**:Actively participate in the delivery of client projec

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