Wholesale Air Ticketing Specialist
2 weeks ago
We are looking for an experienced Travel Ticketing Specialist who excels in a fast-paced working environment and has proven multi-tasking skills. Primary accountabilities include extensive knowledge and understanding of airline contracts, ticketing and airfares for all domestic, trans-border and international travel. As part of the Air team, you will be given the opportunity to work with travel consultants in all divisions of Merit to support and improve overall productivity.
EXPERIENCE REQUIRED
- At least 5 years of prior experience in the wholesale ticketing field
- Excellent knowledge of airline fares, and strong knowledge of company/supplier contracts, including previous experience in product and airfares.
- Ability to work under pressure and effectively multi-task, while maintaining professional rapport with customers and co-workers
- Experience in GDS airfare ticketing
- Highly detail oriented and has strong customer service skills
- Decisive and ability to work independently
- Superior written and verbal communication skills
- Proficiency in Microsoft Office
- Experience with marketing and selling products to wholesale customers
- Fluency in English, Cantonese and Mandarin
- Working knowledge of SABRE is considered an asset
DUTIES & RESPONSIBILITIES:
Responsible for manual quoting published and net rates from airline contracts
Extremely knowledgeable and proper use of airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides and industry contacts
Issue tickets, manual ticket exchanges, ATC ticket exchanges, schedule ticket exchanges, process refunds
Remains informed of all airline rules and regulations and current affairs
Communicates information to clients and selling agents accurately and appropriately
职位类型:全职
薪资: 每年$45,000.00
Work Location: Hybrid remote in Burnaby, BC V5H 2A9
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